Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Quote
Timeline
Receptionist
Andrea Matos Freire

Andrea Matos Freire

DeLand,FL

Summary

Dependable Restoration Technician with 5 years of experience in providing support to victims of fires, floods and other disasters by helping owners restore properties. Knowledgeable and hardworking to complete difficult projects and tasks on schedule. Adept at Offering expertise in cleaning damaged properties, installing new materials and sanitizing homes. Willingness to take on added responsibilities to meet team goals. Physically fit and agile to lift over 50 pounds.

Overview

8
8
years of professional experience
10
10
Certification

Work History

Chief Lead Mitigation Tech. - Quality Supervisor

PuroClean Of Longwood
09.2018 - 12.2023
  • Worked with diverse types of weather and ground conditions.
  • Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
  • Demonstrated to customers proper methods for operating equipment after it had been installed.
  • Managed maintenance activities, supervised staff and inspected equipment.
  • Cleaned and restored interiors of homes damaged by fire, water or smoke, using commercial cleaning equipment such as dehumidifiers and foggers.
  • Completed tear-down of existing structures and prepared for new construction.
  • Leveraged latest techniques and equipment to complete damage mitigation and restoration to highest standards.
  • Placed fans and dehumidifiers in strategic room locations to remove moisture from carpet, air, and upholstery.
  • Inspected damaged properties and contents to prepare job action plan.
  • Maneuvered heavy-duty equipment to carry out moisture surveys and drying techniques.
  • Operated vehicles, gas-powered machinery and hand tools to accomplish diverse land management objectives.
  • Collected payments and discussed results of work with customers.
  • Sprayed and fogged upholstery, carpets and accessories with conditioners, protectors, deodorizers, and disinfectants.
  • Lifted and shouldered heavy objects and worked long hours in variable weather conditions resulting in completed projects.
  • Positively engaged with customers and maintained professional appearance as company representative.
  • Followed instructions from Senior Project Manager regarding daily job tasks and duties.
  • Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
  • Supervised site investigations, reported issues and escalated those that required further assistance.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Built scopes of work needed for insurance carriers through mica reports and corelogic.
  • Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
  • Create Xactimate for each customer, revise scopes of work of other 5 technicians and prepare Xactimate
  • Talk to adjusters about claims and perform changes in the Xactimate

Unit Supply Specialist (92Y)

Army Reserve
11.2021 - 11.2023
  • Reviewed supply policies, plans and procedures to resolve issues impacting logistics operations and supply accountability.
  • Synchronized supply chains to optimize inventory and service procedures.
  • Facilitated rollout of local policies for any type of inventory and provided subsequent revisions.
  • Maintained and managed HAZMAT program.

Packing, Shipping, and Receiving Assembler - Night

Home Depot
03.2019 - 09.2021
  • Completed durable assemblies and subassemblies with hand and power tools.
  • Stayed up to date on freight and shipping practices and regulations.
  • Followed outlined specifications to implement assembly plans.
  • Conducted quality assurance inspections on finished components and identified issues.
  • Researched and implemented new techniques to streamline assembly processes.
  • Sent booking requests to freight forwarders and generated bills of lading.

Mitigation and Reconstruction Project Manager

Servimaster Ormond Beach
07.2017 - 08.2018
  • Attending on calls 24/7
  • Report daily any concern to the Regional Project Manager by email because Headquarters is in other city.
  • Supervised 5 technicians, inspected equipment and all the running jobs.
  • Worked safely in disaster environment by adhering to company and quality procedures.
  • Placed fans and dehumidifiers according ASD (IICRC certification)
  • Inspected damaged properties and contents to prepare job action plan.
  • Use of special drying equipment to carry out moisture surveys and drying techniques.
  • Cleaning, sprayed and fogged upholstery, carpets and accessories with conditioners, protectors, deodorizers, and disinfectants according UFT and CCT (IICRC Certifications)
  • Lifted and shouldered heavy objects and worked long hours in variable weather conditions resulting in completed projects and in Hurricane seasons.
  • Leveraged latest techniques and equipment to complete damage mitigation and restoration to highest standards.
  • Identified plans and resources required to meet project goals and objectives.
  • Planned, designed, and scheduled phases for large projects.
  • Met project deadlines without sacrificing build quality or workplace safety.
  • Prepared and submitted project invoices for review and approval (T&M)
  • Create scope of work for large losses.
  • Managed third-party contracts related to project deliverables.
  • Prepare Xactimate for Mitigation and Reconstruction.
  • In charge of 8 technicians and 30 laborers.

Roofing Foreman

Noland's Roofing Inc.
07.2017 - 06.2018
  • Spoke with roofing customers and answered questions regarding concerns and requests.
  • Managed roofing supplies, parts and equipment by ordering new materials to refill low inventory.
  • Assigned daily duties to each employee based upon individual strengths, effectively completing 4 roofing jobs by week.
  • In charge of 4 roofing crews.
  • Perform tarp installation.
  • Communicated effectively with team members, guiding crew in roof installations and repair work.

Laborer

Subcontractor Belfor
05.2016 - 05.2017
  • Worked alongside team to accomplish work goals according to schedule.
  • Loaded, unloaded and moved material to and from storage and production areas.
  • Prepared job sites by removing debris and setting up materials and tools.
  • Performed general cleaning tasks.
  • Organized materials, tools and equipment to supply other laborers.
  • Read and understood orders to accurately measure, cut and lay out needed materials.
  • Learned basic carpentry, painting and drywall.
  • Do small repairs (drywall compound, basic plumbing, windows installation, residential paint, commercial framing)


Education

Bachelor of Arts - Math Education

Texas University - Army Revalidate
Texas City, TX
08.2014

Grancolombian High School
Ecuador
02.2006

Skills

  • Water Extraction
  • Moisture Mapping
  • Mold Remediation
  • Facility Upkeep
  • Service Calls
  • Customer Satisfaction
  • Records Accuracy
  • Project Requirements
  • Time Management
  • OSHA Standards
  • Valid Driver's License
  • Creative Solutions
  • Project Deadlines
  • Chemical Cleaners
  • 10 IICRC Certifications
  • Xactimate

Certification

  • WRT - Water Restoration Technician
  • OCT - Odor Control Technician
  • ASD - Applied Structural Drying
  • HST - Health and Safety Technician
  • TCST - Trauma and Crime Scene Technician
  • UFT -Upholstery and Fabric Cleaning
  • CRT - Color Repair Technician
  • RRT - Carpet Repair and Installation
  • CCT - Carpet Cleaning Technician
  • FSRT - Fire and Smoke Damage Restoration Technician
  • CPT - Contents Processing Technician - waiting for the results


Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Fact explains nothing. On the contrary, it is fact that requires explanation.
Marilynne Robinson

Timeline

Unit Supply Specialist (92Y)

Army Reserve
11.2021 - 11.2023

Packing, Shipping, and Receiving Assembler - Night

Home Depot
03.2019 - 09.2021

Chief Lead Mitigation Tech. - Quality Supervisor

PuroClean Of Longwood
09.2018 - 12.2023

Mitigation and Reconstruction Project Manager

Servimaster Ormond Beach
07.2017 - 08.2018

Roofing Foreman

Noland's Roofing Inc.
07.2017 - 06.2018

Laborer

Subcontractor Belfor
05.2016 - 05.2017

Bachelor of Arts - Math Education

Texas University - Army Revalidate

Grancolombian High School
  • WRT - Water Restoration Technician
  • OCT - Odor Control Technician
  • ASD - Applied Structural Drying
  • HST - Health and Safety Technician
  • TCST - Trauma and Crime Scene Technician
  • UFT -Upholstery and Fabric Cleaning
  • CRT - Color Repair Technician
  • RRT - Carpet Repair and Installation
  • CCT - Carpet Cleaning Technician
  • FSRT - Fire and Smoke Damage Restoration Technician
  • CPT - Contents Processing Technician - waiting for the results


Andrea Matos Freire