Andrea Maynard

Los Angeles,CA

Summary

Operations coordinator with over 2 years of experience in managing scheduling, staffing, and daily workflows in dynamic environments. Demonstrated success in supporting team operations, ensuring compliance, and coordinating effectively with multiple stakeholders. Background includes interim leadership roles and expertise in healthcare administration, targeting opportunities in operations or coordination.

Overview

years of professional experience

Work History

Patient Access Representative (Per Diem)

UCLA Health

Los Angeles, California

01.2026 - Current

Floated across multiple UCLA Health sites, including Level 1 trauma center, adapting to diverse workflows and patient volumes to maintain service continuity
Facilitated patient intake, registration, and insurance verification in fast-paced clinical environments, ensuring timely access to care
Maintained accurate documentation and compliance with HIPAA and healthcare regulations
Coordinated with clinical and administrative teams to streamline patient flow and enhance overall operational efficiency
Provided front-line patient support, resolving inquiries and administrative issues in high-pressure settings

Operations & Scheduling Coordinator (Acting Lead)

Care Homecare

West Hollywood, California

06.2024 - Current

Directed caregiver staffing, scheduling, and case assignments across multiple clients to ensure continuity of care
Managed high-volume scheduling, call-offs, and last-minute coverage needs in a fast-paced environment
Served as primary liaison between clients, families, case managers, and caregivers to maintain service quality and satisfaction
Supported daily operations, workflow coordination, and internal communication across teams
Assisted in recruitment, onboarding, and training of caregivers, including credential verification
Maintained accurate documentation, compliance records, and service agreements
Spearheaded vendorization efforts with regional centers, coordinating documentation, compliance, and stakeholder communication through final-stage approval
Supported government contract applications, ensuring alignment with regulatory and operational requirements
Recruited, trained, mentored, evaluated, coached, and managed staff members to ensure success in achieving their goals.

Front Desk Lead / Studio Coordinator

Amazing Lash Studio

Redlands, California

03.2019 - 05.2024

Managed front desk operations for a high-volume studio serving 100+ clients daily
Directed appointment scheduling and optimized technician availability to maximize daily bookings and revenue
Increased client retention and recurring revenue through targeted membership sales and tailored promotional offerings
Trained and onboarded new staff on scheduling systems, customer service standards, and sales protocols to enhance team capabilities
Maintained accurate client records, billing, and point-of-sale transactions
Served as primary point of contact for client inquiries, resolving issues to ensure a positive customer experience
Coordinated communication between clients and technicians to streamline service flow and improve client satisfaction

Education

Bachelor of Science - Biology

University of La Verne

La Verne, CA

05-2024

Skills

EMR / EHR Systems
Insurance Verification & Patient Intake
Calendar & Scheduling Software
Scheduling & Staffing Coordination
Healthcare Operations & Administration
Patient & Client Coordination
Patient Registration

Team Leadership & Staff Support
Compliance & Documentation (HIPAA)
High-Volume Workflow Management
Problem Solving & Issue Resolution
Microsoft Office (Excel, Word, Outlook)

Timeline