Sylvia Cotto
Old Bridge,NJ
Summary
Experienced Executive Support Professional skilled in optimizing executive productivity and managing complex operations within software, healthcare and academic environments. Adept at coordinating high-level meetings, supporting diverse teams, and handling sensitive information with discretion. Committed to enhancing communication and operational efficiency across multiple departments.
Overview
27
27
years of professional experience
Work History
Patient Access Representative (Per Diem)
St. Peter’s Hospital
New Brunswick, USA
01.2023 - Current
- Manage patient intake, registration, and scheduling in a high-volume healthcare environment with strong attention to detail
- Handle sensitive patient, insurance, and financial data with strict confidentiality and compliance
- Coordinate with clinical, financial, and administrative teams to ensure efficient patient flow and service delivery
- Communicate financial responsibilities and resolve discrepancies professionally
- Maintain productivity while balancing multiple priorities in a fast-paced setting
Staff Assistant
Rutgers Health
New Brunswick, USA
01.2025 - 01.2026
- Supported executives with administrative tasks in healthcare academic environment, enhancing operational efficiency
- Manage complex calendars and coordinate high-level meetings across multiple time zones and stakeholders
- Coordinated travel logistics, reimbursements, and expense reporting, ensuring timely and accurate processing
- Prepare presentations, reports, agendas, and confidential communications
- Liaised across departments to align on priorities and initiatives, fostering collaboration and clarity
- Collaborate cross-functionally across departments on projects and operational initiatives
- Healthcare / Academic Medical Environment
Senior Administrative Assistant
Johnson & Johnson
Titusville, USA
01.2021 - 01.2025
- Managed complex, high-volume executive calendars across global stakeholders and time zones
- Coordinated global meetings, leadership forums, and large-scale events, fostering collaboration and alignment across diverse teams
- Organized domestic and international travel, managing detailed itineraries and logistics
- Processed and tracked expense reports in Concur, ensuring compliance and accuracy
- Supported multiple VPs across Precision Medicine, Data Science, and global functions within an international environment
- Developed and maintained SharePoint sites and Teams channels to support collaboration and knowledge sharing
- Partnered with cross-functional teams on strategic planning and budgeting, contributing to streamlined operational initiatives
- Managed highly confidential communications and executive-level materials, ensuring integrity and security of sensitive information
- Pharmaceutical Industry
Senior Sales Coordinator
UnitedHealthcare
Iselin, USA
01.2016 - 01.2021
- Supported regional sales operations across Central, North, and South New Jersey markets
- Coordinated executive calendars, meetings, and travel logistics for senior sales leadership to enhance scheduling efficiency
- Planned and executed large-scale events, community outreach programs, and virtual meetings (Webex)
- Managed recruiting coordination, including scheduling interviews, onboarding, and candidate experience
- Prepared and submitted expense reports in Concur, ensuring compliance with corporate policies
- Liaised across teams to facilitate communication and streamline execution of operational processes
- Tracked event data and compiled reports to inform sales performance and growth initiatives
- Healthcare – Medicare & Retirement
Executive Assistant / Project Coordinator
Genesys
Remote
01.1999 - 01.2014
- Supported the Worldwide VP of Global Customer Care and Latin America VP, providing executive-level support across a global organization
- Managed complex executive calendars, communications, and priorities across multiple regions and time zones
- Coordinated international and domestic travel logistics, optimizing multi-leg itineraries and securing executive-level accommodations
- Organized global meetings, offsites, and executive events, overseeing logistics, agendas, catering, and transportation to ensure seamless execution
- Prepared executive presentations, reports, and communications that effectively conveyed information for leadership and cross-functional teams
- Managed procurement, purchase orders, and expense reporting (SAP, NetSuite)
- Supported onboarding, training coordination, and cross-functional operational initiatives
- Maintained strict confidentiality while handling sensitive corporate and executive information
- Provided support for technology initiatives in software industry
Education
Business/Accounting Coursework
University of Phoenix
Office Automation / Secretarial Studies
Cittone Institute
Skills
- Executive calendar and travel management
- Cross-functional team coordination
- Meeting and event planning
- Expense reporting and budget management
- Microsoft Office Suite proficiency
- Patient registration
- SharePoint and collaboration tools
- Project coordination and execution
- Confidential communications liaison
- Written and verbal communication skills
- Bilingual: English and Spanish
Personal Information
Title: Executive Associate | Senior Executive Assistant | Project Coordinator
Timeline
Staff Assistant
Rutgers Health
01.2025 - 01.2026
Patient Access Representative (Per Diem)
St. Peter’s Hospital
01.2023 - Current
Senior Administrative Assistant
Johnson & Johnson
01.2021 - 01.2025
Senior Sales Coordinator
UnitedHealthcare
01.2016 - 01.2021
Executive Assistant / Project Coordinator
Genesys
01.1999 - 01.2014
Business/Accounting Coursework
University of Phoenix
Office Automation / Secretarial Studies
Cittone Institute