Summary
Overview
Work History
Education
Skills
Timeline
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Andrea McAffee

American Fork

Summary

As a Marriage and Family Therapy student with specialized experience in crisis, I am committed to providing compassionate, evidence-based care to help couples and families navigate challenges. Communication, interpersonal, and organizational skills enable me to build rapport quickly, foster trust, and create a safe environment for individuals and families to address sensitive issues. Through my clinical training and volunteer experience, I have developed a deep understanding of crisis intervention strategies, resilience-building, and collaborative problem-solving, empowering individuals, couples, and families to achieve meaningful progress.

Overview

16
16
years of professional experience

Work History

Crisis Counselor

Crisis Hotline
UT
02.2010 - Current
  • Conducted risk assessments to determine potential self-harm or harm towards others among clients (children & Teens) in crisis
  • Provided emotional support to clients through active listening and empathetic communication
  • Ensured confidentiality of all client information according to legal guidelines and ethical standards within field of counseling
  • Implemented de-escalation techniques with agitated or distressed clients during high-stress situations
  • Provided crisis intervention and suicide prevention support for ages 8-18
  • Practice in facilitating interactive workshops aimed at enhancing social skills, resilience, and emotional regulation
  • Developing age-appropriate activities for children and teens to encourage positive self-expression and foster a supportive group environment in group therapy
  • Assisting in creating individualized goal-setting plans, tailored to support each participant's unique strengths and needs

Marketing Manager

UpLife
Orem
10.2019 - 12.2023
  • Developed customer relationships and partnerships
  • Managed client accounts effectively to maintain customer satisfaction
  • Qualified new prospects from inbound and outbound generated leads for the sales and marketing team
  • Accomplished ambitious sales targets each quarter and met revenue goals
  • Developed sales strategies and marketing plans to increase revenue by 10% each year
  • Organized and directed weekly team meetings regularly to discuss progress toward goals and address challenges
  • Used CRM to manage day-to-day activity
  • Improved operations with new analysis data
  • Managed complex projects with a high level of organization, time management, and attention to detail

Residential Counselor

Center For Change
Orem
05.2011 - 09.2012
  • Ensured compliance with all safety regulations set forth by local authorities.
  • Mediated interpersonal problems between residents.
  • Collaborated with other counselors to develop programs that address the needs of residents.
  • Participated in team meetings to discuss updates on client progress and strategies for improvement.

Volunteer

Children's Justice Center
Provo
02.2009 - 01.2012
  • Recognized signs of abuse and followed proper mandated reporting protocols.
  • Shared insights for professionals' expertise for holistic support of the child.
  • Worked alongside medical professionals, law enforcement, and social services to coordinate care for children.

Education

Marriage And Family Therapy

Capella
Minneapolis, MN
08-2026

Bachelor of Science (B.S.) - Social Work

Utah Valley University
Orem, UT
04.2012

Skills

  • Team Player
  • Active Listening and Genuine Empathy
  • Data Analysis
  • Crisis Management
  • Systems thinking
  • Conflict Resolution and Mediation
  • Project Management
  • Receives Feedback Effectively

Timeline

Marketing Manager

UpLife
10.2019 - 12.2023

Residential Counselor

Center For Change
05.2011 - 09.2012

Crisis Counselor

Crisis Hotline
02.2010 - Current

Volunteer

Children's Justice Center
02.2009 - 01.2012

Marriage And Family Therapy

Capella

Bachelor of Science (B.S.) - Social Work

Utah Valley University

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Andrea McAffee