Jessica Wallace
Lincolnton,United States
Summary
Knowledgeable patient representative offers demonstrated skills in case management and service coordination. Expertly handles complaints, inquiries and service questions to meet patients' access needs and correct problems related to care. Well-versed in policies, procedures and standards. Compassionate counselor with experience across diverse settings, including schools and community health organizations. Skilled in developing tailored counseling strategies that address individual needs, fostering emotional growth and resilience. Demonstrated ability to build trust and rapport with clients from varied backgrounds, leading to significant improvements in mental well-being and life satisfaction.
Overview
9
9
years of professional experience
Work History
Crisis Counselor
Lincoln County Coalition Against Domestic Violence
Lincolnton, NC
05.2024 - Current
- Assessed risk to client, loved ones or general public through established evaluation procedures.
- Developed brochures highlighting common signs and symptoms of mental illness as well as potential resources available for those affected by it.
- Responded to crisis situations when severe mental health and behavioral issues arose.
- Kept pace with changes in research on diagnostic and treatment protocols to give best possible support to clients.
- Attended trainings related to evidence-based practices in order to stay up-to-date on new developments in the field.
Teaching Assistant
Lincoln County School District
Lincolnton, North Carolina
02.2022 - 02.2025
- Tutored students in course material to improve comprehension.
- Managed classroom supplies inventory including textbooks, manipulatives and audiovisual equipment.
- Assisted in the development of individualized education plans (IEPs) for special education students.
- Contributed to development of syllabi, visual aids, answer keys, supplementary notes and class discussion topics.
- Created and maintained a safe and engaging learning environment for all students.
Patient Service Specialist
Atrium Health
Lincolnton, NC
03.2021 - 03.2022
- Helped protect providers and facility from legal liabilities by proactively assessing risks.
- Trained facility volunteers on guest relations procedures and patients' rights.
- Explained policies, procedures and services to patients.
- Received patient inquiries or complaints and directed to appropriate medical staff members.
- Used sliding payment scale to assess fair charges for patient healthcare.
- Addressed patients' complaints-head on, investigated concerns and worked with medical staff to devise solutions.
- Facilitated communication between patients, medical and administrative staff, administrative staff and regulatory agencies.
- Maintained knowledge of community services and resources and referred patients to appropriate organizations.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Juggled multiple projects and tasks to ensure high quality and timely delivery.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Motivated and encouraged team members to communicate more openly and constructively with each other.
Pharmacy Technician
Tas Drug
Maiden, NC
07.2016 - 11.2020
- Assisted pharmacists in filling prescription orders accurately and efficiently.
- Maintained daily inventory of pharmaceuticals and ensured proper storage conditions.
- Educated patients on medication usage, potential side effects, and storage requirements.
- Reported any discrepancies or errors in medication ordering or filling processes immediately to the pharmacist on duty.
- Managed filing of prescriptions, both electronically and manually.
- Assisted pharmacists in compounding sterile products according to state regulations.
Education
High School Diploma -
Lincolnton High School
Lincolnton, NC06.2015
Associate of Science -
Gaston College
Dallas, NCSkills
- Appointment confirmation
- Report creation
- Credit card payment processing
- Report generation
- Problem-solving abilities
- Product organization
- Quality control
- Inbound and Outbound Calling
- Process optimization
- Data evaluation
- Adaptive team player
- Courteous demeanor
- Sterilization procedures
- Medical filing
- Bookkeeping support
- Recording histories
- Medical billing
- Patient interviewing skills
- Communication
- Basic math
- Supervision
- Data management
- Problem resolution
- Multitasking
- Working collaboratively
Refrences
1. Kristen Lowery 704-240-0451
Patient Service Specialist
2. Malia Sigmon 704-477-6561
Medical Records
3. Monica Brittian 704-477-6561
Care Coordinator Supervisor
4. Melissa Richards 704-400-9279
Patient Service Specialist Supervisor
Timeline
Crisis Counselor
Lincoln County Coalition Against Domestic Violence
05.2024 - Current
Teaching Assistant
Lincoln County School District
02.2022 - 02.2025
Patient Service Specialist
Atrium Health
03.2021 - 03.2022
Pharmacy Technician
Tas Drug
07.2016 - 11.2020
High School Diploma -
Lincolnton High School
Associate of Science -
Gaston College
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