Andrea McCray
Pembroke Pines,FL
Summary
Security professional with a strong understanding of implementing and maintaining security protocols, complemented by a solid background in customer service. Known for reliability, adaptability, and maintaining a calm, professional presence in dynamic environments. Skilled in surveillance, incident response, conflict resolution, and delivering positive customer interactions while ensuring safety and compliance.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Security Officer
Allied Universal Security Services
Fort Lauderdale, FL
12.2025 - Current
- Monitored premises to ensure safety and security protocols were followed.
- Conducted regular patrols to identify and report suspicious activities.
- Assisted in emergency response procedures, demonstrating quick decision-making skills.
- Collaborated with law enforcement during incidents to enhance safety measures.
- Provided excellent customer service while interacting with clients and visitors.
- Participated in training sessions to improve knowledge of security practices and tools.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
Customer Service Representative
Chewy.com
Hollywood, FL
08.2021 - 10.2025
- Resolved customer inquiries through multiple communication channels, ensuring timely and effective support.
- Utilized CRM software to track customer interactions and maintain accurate records.
- Collaborated with cross-functional teams to address complex customer issues efficiently.
- Processed orders, returns, and exchanges while adhering to company policies and procedures.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Security Monitor
Carol City Elementary School
Miami Gardens, FL
08.2017 - 06.2024
- Monitored school premises to ensure safety and security of students and staff.
- Responded promptly to security incidents, implementing appropriate protocols for resolution.
- Collaborated with law enforcement and local agencies during emergency situations.
- Conducted regular inspections of facilities to identify potential security risks and vulnerabilities.
- Checked and verified photo identification prior to granting facility access.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Permitted entry with escort for approved persons into secure locations.
Security Officer
SOS Security Services
Fort Lauderdale, FL
05.2014 - 11.2019
- Documented daily activities and incidents accurately for record-keeping purposes.
- Enforced access control policies to maintain a secure environment.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Reported suspicious activities and persons to law enforcement.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Managed access control systems efficiently, ensuring accurate records of employee badges for restricted areas were maintained at all times.
- Completed full building and grounds patrols to spot and investigate concerns.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
Education
Miami Carol City Senior High School
Miami GardensSkills
- Report writing
- Incident reporting
- Security guard license
- General security
- Superior customer service
- Access control
- Patrol operations
- Dispatch
- Personnel screening
- Cybersecurity awareness
Certification
Security "D" License, D3540978
TWIC Card
Languages
English
Native or Bilingual
Timeline
Security Officer
Allied Universal Security Services
12.2025 - Current
Customer Service Representative
Chewy.com
08.2021 - 10.2025
Security Monitor
Carol City Elementary School
08.2017 - 06.2024
Security Officer
SOS Security Services
05.2014 - 11.2019
Miami Carol City Senior High School