Andrea Mckie
Sales representative and customer service.
Effort,PA
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Sales Representative
Diamonds International
11.2002 - 01.2023
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
Sales Closer Mamager
Diamonds International
10.2012 - 11.2013
- Established a diverse team , a creative and motivated sales staff.
- Exceeded quarterly sales goals by 20%
- Boosted customer satisfaction rates by promptly addressing concerns and providing tailored solutions.
- Enhanced product knowledge with continuous research, ensuring accurate information was conveyed to clients.
- Delivered customized product demonstrations that showcased features relevant to each client''s specific needs, increasing conversion rates.
- Collaborated with team members to strategize effective sales tactics, leading to increased team performance.
- Conducted post-sale follow-up calls to ensure customer satisfaction and address any issues or concerns proactively.
Education
Richard Ishmael Secondary
Georgetown 07.1992
Skills
- Customer service
- Complex Problem-Solving
- Sales strategy development
- Systems and software expertise
- Negotiation skills
- Beauty product demonstration
- Nail Technician
Accomplishments
I’ve accomplished. A vast amount of experience and product knowledge in retail sales industries. Worked with many luxury brands. Eg. ,Rolex, Hublot, and many others. I've traveled to represent my company Diamonds International. On many occasions. Where I was able to meet with Brand owners and quality customers. Which elevates sales revenue on a wider scale.
Certification
Entry level accounting, Nail Art business.cake baking and Decorating. HHA.
Timeline
Sales Closer Mamager
Diamonds International
10.2012 - 11.2013
Sales Representative
Diamonds International
11.2002 - 01.2023
Richard Ishmael Secondary
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