ANDREA MEJIA
BRONX,New York
Summary
Experienced with managing front desk activities and maintaining welcoming atmosphere for clients. Utilizes strong organizational skills and attention to detail to streamline office operations. Knowledge of effective communication techniques and customer service principles to enhance visitor experiences.
Overview
11
11
years of professional experience
Work History
Receptionist
Bronx Driving School
Bronx N.Y
03.2023 - 10.2024
- Provided comprehensive administrative support, including drafting correspondence, filing documents, and scanning and copying materials as needed.
- Managed incoming and outgoing mail, courier services, faxes, and document distribution efficiently.
- Performed accurate and timely data entry across multiple systems while maintaining a high level of attention to detail.
- Maintained and organized confidential client records in compliance with company policies and procedures.
- Greeted visitors in a professional manner and assisted with inquiries, ensuring a positive front-desk experience.
- Delivered exceptional customer service while interacting with both internal staff and external clients.
- Processed customer payments using cash registers and point-of-sale systems in accordance with established procedures.
- Coordinated and scheduled appointments for clients, customers, and staff members.
- Managed a high volume of incoming calls, directing inquiries to appropriate departments and accurately recording messages.
Customer Service Representative
The Loomis Company
Remote
04.2020 - 02.2023
- Ensure that Customers buy decisions armed with the right amount of information
- Analyze customers’ complaints and recommend Solutions Discuss with customers on the telephone and provide information on the company’s products and services
- Record or conversations with clients with details of inquiries or complaints and action steps that were taken
- Understand the company’s insurance policies and products and be able to tell whether a policy covers a type of loss or not
- Forward all file claims to the appropriate department for handling and investigation
City Of New York Parks And Recreation
New York
12.2013 - 02.2020
- Provide support to administrative office in performing general clerical tasks
- Operate multi-line phone system; assess needs, take messages and reroute calls
- Assist administrative/counseling staff in providing resume workshop services for clients
- Perform heavy data entry and computer file management
- Generate and submit supply orders; follow up on order status
Education
High School -
Canarsie High School
Brooklyn N.YSkills
- Bilingual (Spanish/English)
- Microsoft Office 365 (Word, Excel, Outlook)
- Clerical and Administrative Support
- Data Entry and Records Management
- Scheduling and Calendar Coordination
- Multi-line Telephone Systems
- Customer Service and Client Relations
- Written and Verbal Communication
- Organizational Skills and Attention to Detail
- Multitasking and Prioritization
Timeline
Receptionist
Bronx Driving School
03.2023 - 10.2024
Customer Service Representative
The Loomis Company
04.2020 - 02.2023
City Of New York Parks And Recreation
12.2013 - 02.2020
High School -
Canarsie High School