Andrea Messina
Summary
Organized and detail-oriented worker dedicated to improving efficiency, productivity and profitability through continuous process improvement. Analytical thinker skilled at developing innovative solutions to complex problems. Empathic and good at building rapport.
Overview
13
13
years of professional experience
Work History
Private Caregiver
Self-Employed
03.2018 - Current
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Maintained clean, safe, and well-organized patient environment.
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted patients with self-administered medications.
- Entertained, conversed, and read aloud to keep patients mentally alert.
- Developed rapport to create safe and trusting environment for care.
- Built strong relationships with clients to deliver emotional support and companionship.
Cosmetologist
Self-employed
02.2011 - Current
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
- Grew sales with great work ethic, individualized beauty care plans and positive attitude.
- Developed loyal following of clients by providing high-quality services.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
Education
High School Diploma -
Wellington C Mepham High School
Bellmore, NY06.1984
Skills
- Client Records Management
- Status Updates
- Running Errands
- Remote Video Conferencing
- Respectful and Compassionate
- Compassionate Communication
- Client Requirements
- Dependable and Responsible
- COVID-19 Safety Policies
- Verbal and Written Communication Skills
- Multitasking and Organization
- Records Maintenance
Timeline
Private Caregiver
Self-Employed
03.2018 - Current
Cosmetologist
Self-employed
02.2011 - Current
High School Diploma -
Wellington C Mepham High School
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