Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Andrea Mills

Smyrna,GA

Summary

Seasoned hospitality professional with over 15 years of fine-dining and high-volume service experience. Consistently exceed guest expectations through attentive, personalized service and a positive attitude. Proven track record of driving membership and gift-card sales, training and mentoring staff, and thriving under pressure in upscale environments.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Server

Norsan-H&W Steakhouse
09.2023 - Current
  • Earned over 200 five-star reviews by delivering attentive, personalized service and anticipating guest needs.
  • Cultivated genuine rapport with regulars and new guests, resulting in frequent advance server requests and warm thank-you gestures.

Server/Hostess

Del Frisco’s Double Eagle Steakhouse
04.2021 - Current
  • Won six guest membership sales contests while working 1–2 days a week.
  • Trained and mentored 25 new hires on service standards, reservation protocols, and POS operations, reducing ramp-up time by 30%.

Server

Frankie’s The Steakhouse
04.2023 - 09.2023
  • Catered to an upscale, exclusive clientele at the 1818 Club, delivering refined dining experiences tailored to high-end preferences.
  • Managed table turnover and seating flow during busy working lunches without a server assistant or bartender, optimizing revenue without sacrificing service quality.

Server

13 Coins
07.2018 - 08.2020
  • Promoted to Certified Trainer and Banquet Captain within the first three months, leading new-hire training for over 60 servers on banquet setup, service standards, and upselling.
  • Served as both main dining and cocktail server across all 24-hour shifts in a high-volume environment.

Server

Bastille Café and Wine Bar
10.2019 - 03.2020
  • Guided guests through an extensive beer, wine, and cocktail menu, providing curated pairing recommendations.
  • Adapted swiftly to a weekly and seasonally rotating French menu, mastering new dishes and ingredient nuances.

Server

The Capital Grille
01.2013 - 11.2017
  • Led and participated in weekly wine classes for over 25 servers, moving to second place in overall wine sales at this location.
  • Anticipated and prepared special requests for call parties and special occasions, driving repeat visits and positive feedback.

Education

Associate of Applied Science -

Bellevue College
Bellevue, WA

Skills

  • Customer Service Excellence: delivered personalized service that consistently earned 5-star reviews on OpenTable and Yelp
  • Sales & Upselling: boosted average check totals by 15% through targeted menu and wine recommendations
  • Beverage Expertise: curated wine pairings and cocktail suggestions to enhance guest experience and increase bar revenue
  • Training & Leadership: onboarded and mentored 100 new servers, reducing training time by 20% and improving team performance
  • Efficiency Under Pressure: managed up to 60 covers per shift in a high-volume, fast-paced environment

Certification

Introductory Sommelier Certification — Court of Master Sommeliers Americas

Timeline

Server

Norsan-H&W Steakhouse
09.2023 - Current

Server

Frankie’s The Steakhouse
04.2023 - 09.2023

Server/Hostess

Del Frisco’s Double Eagle Steakhouse
04.2021 - Current

Server

Bastille Café and Wine Bar
10.2019 - 03.2020

Server

13 Coins
07.2018 - 08.2020

Server

The Capital Grille
01.2013 - 11.2017

Associate of Applied Science -

Bellevue College

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