Andrea Moore

438 South Broad Street,AL

Summary

Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

years of professional experience

Certification

Work History

Customer Service Specialist

Wells Fargo

Westlake, TX

04.2020 - Current

Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
Support customers with inquiries, complaints or requests regarding accounts, products or services offered by Wells Fargo
Provide information about account options, product features and services.
Answer questions from customers about their accounts, products or services.
Filing and Resolving disputes between customers and Wells Fargo.
Identify potential fraud or other illegal activity involving Wells Fargo’s customers.
Assist customers in resolving billing problems.
Assisting with online access.
Assisting with phone, address, and email maintenance.
Assistance with guiding customers on how initiate online wires, zelle, bill pay and express send.
Comply with Wells Fargo’s Code of Ethics.

Education

High School Diploma -

Samson High School

Samson, AL

05.2014

Skills

Inputting Claims
Effective Written and Verbal Communication
Courteous with Strong Service Mindset
Order and Refund Processing
Customer Data Confidentiality
Building Customer Trust and Loyalty

Customer Service and Assistance
Responding to Difficult Customers
Calm and Professional Under Pressure
Proactive Self-Starter
Technology Features