- Swimming
- Mindfulness Practices
Andrea Moore
Palm Bay,FL
Summary
Results-driven Health Information Management Specialist with over 15 years of experience across healthcare and legal administrative environments. Adept at managing electronic health records (EHR), processing release of information (ROI), and ensuring HIPAA compliance. At Ricoh USA, I led operations support in a law firm setting, demonstrating leadership, adaptability, and discretion in handling sensitive data. Known for streamlining workflows, mentoring HIM staff, and maintaining 99% accuracy in high-volume record environments. A collaborative team player with strong customer service skills and a commitment to operational excellence, confidentiality, and continuous improvement in healthcare information systems.
Overview
26
26
years of professional experience
Work History
Area Customer Service Coordinator / Operations Support
Ricoh USA
06.2021 - Current
- Streamlined team workflows by proactively supporting daily operations and cross-functional coordination
- Ensured high levels of accuracy and precision across assigned tasks, consistently meeting quality benchmarks
- Fostered clear and professional communication with internal teams and external clients, enhancing service delivery
- Maintained strict compliance with company policies, procedures, and deadlines to uphold operational standards
- Demonstrated initiative and adaptability by efficiently managing shifting priorities and ad hoc responsibilities
- Promoted a respectful, inclusive, and positive workplace culture through active engagement and support
Health Information Management Specialist
R1 RCM
05.2017 - 01.2021
- Processed patient health information requests in strict alignment with HIPAA, company, and facility protocols
- Safeguarded confidential data by upholding rigorous standards for privacy and information security
- Maintained proficiency in proprietary software systems to ensure accurate documentation and efficient workflow
- Consistently adhered to organizational and client facility policies, including Codes of Conduct and operational guidelines
- Provided flexible support across departments, taking initiative to assist with evolving duties and operational needs
Health Information Management Analyst
Health First, Inc.
12.1999 - 12.2016
- Processed patient health information requests in strict alignment with HIPAA, company, and facility protocols
- Safeguarded confidential data by upholding rigorous standards for privacy and information security
- Maintained proficiency in proprietary software systems to ensure accurate documentation and efficient workflow
- Consistently adhered to organizational and client facility policies, including Codes of Conduct and operational guidelines
- Provided flexible support across departments, taking initiative to assist with evolving duties and operational needs
Education
Bachelor of Arts - Business Administration
American InterContinental University
Chandler, AZAssociate of Arts - Hospitality Management
Phillips College
Melbourne, FLSkills
- HIPAA Compliance, EHR Management, ROI Processing, Microsoft Office Suite, Cerner, SharePoint, Customer Service & Professional Communication
- Digit service & manage services
- Team Collaboration & Support
- Demonstrated initiative and adaptability in managing shifting priorities and operational challenges
- Fostered a positive, collaborative work culture that enhanced team morale and productivity
Accomplishments
- Maintained 98–99% accuracy in high-volume data environments
- Streamlined administrative workflows to reduce errors and improve efficiency
- Played a key role in successful compliance audits through meticulous recordkeeping
- Cerner, PHF, Microsoft Office Suite, SharePoint, ROI Platforms & Document Imaging
Interests
Timeline
Area Customer Service Coordinator / Operations Support
Ricoh USA
06.2021 - Current
Health Information Management Specialist
R1 RCM
05.2017 - 01.2021
Health Information Management Analyst
Health First, Inc.
12.1999 - 12.2016
Associate of Arts - Hospitality Management
Phillips College
Bachelor of Arts - Business Administration
American InterContinental University
Similar Profiles
John KomberJohn Komber
Senior On-Site Service Specialist at RICOH-USA, Ricoh LegalSenior On-Site Service Specialist at RICOH-USA, Ricoh Legal
Deja CunninghamDeja Cunningham
Legal On-Site Service Specialist at Ricoh USALegal On-Site Service Specialist at Ricoh USA
Mishayla ValleMishayla Valle
Customer Service Coordinator at Ricoh USACustomer Service Coordinator at Ricoh USA
Makayla RodierMakayla Rodier
Externship at Rudnick Dentistry, Andrew Rudnick DMDExternship at Rudnick Dentistry, Andrew Rudnick DMD
Hilda Mirinel AmaroHilda Mirinel Amaro
Medical Assistant at CenterWell Senior Primary CareMedical Assistant at CenterWell Senior Primary Care