CHARLOTTE LYNCH
Union Mills,USA
Summary
Medical Records and Data Entry Specialist with 10+ years of experience retrieving, reviewing, and processing patient records while maintaining 99% data accuracy, 100% HIPAA compliance, and 95%+ productivity performance across remote healthcare environments. Experienced with Epic, Cerner, Allscripts, and Athena EMR systems, processing 150+ charts weekly, completing 45-60 provider contacts daily, and reducing documentation errors by 98% through strong attention to detail and data validation.
Overview
1
1
Certification
2
2
years of post-secondary education
13
13
years of professional experience
Work History
Customer Information Specialist
PRIME COMMUNICATIONS
Forest City, NC
09.2025 - 07.2026
- Maintain and update 75+ customer accounts weekly while ensuring 98% data accuracy across multiple databases and electronic record systems.
- Verify customer information, review account documentation, and process record updates while maintaining confidentiality and compliance with company privacy standards.
- Navigate multiple software platforms simultaneously to retrieve, validate, and document customer data, consistently meeting productivity and quality benchmarks.
- Process service requests, account changes, and electronic documentation with a 95%+ accuracy rate while meeting established turnaround times.
- Document customer interactions, account activity, and resolution details in real time, ensuring complete and accurate recordkeeping in a remote work environment.
Medical Records/Data Entry Specialist
DATAVANT
Remote, NC
03.2023 - 12.2025
- Retrieved, reviewed, and processed 150+ patient medical records weekly while maintaining 99% data accuracy and strict HIPAA compliance.
- Accessed Epic, Allscripts, Athenahealth, and other EMR platforms to retrieve, validate, and upload protected health information (PHI).
- Completed 45-60 provider outreach calls daily to verify patient information, resolve record discrepancies, and support ROI requests.
- Scanned, indexed, and electronically submitted confidential healthcare records while meeting 95%+ productivity and quality benchmarks.
- Collaborated with provider offices and internal teams to ensure timely delivery of medical documentation and record completion.
Health Information Management Specialist
INOVALON
Bowie, MD
08.2014 - 02.2023
- Retrieved, abstracted, and processed 150+ medical charts weekly from physician offices, hospitals, and healthcare facilities.
- Utilized Athenahealth, Allscripts, Epic, and additional EHR systems to validate patient data and maintain 99% documentation accuracy.
- Maintained 100% compliance with HIPAA, privacy regulations, and confidentiality requirements while handling PHI.
- Conducted 45-60 provider verification calls daily to confirm record availability, resolve discrepancies, and improve turnaround times.
- Scanned, indexed, and uploaded medical records while consistently exceeding quality assurance and productivity standards.
Patient Records Specialist
BROUGHTON HOSPITAL
Remote, NC
04.2016 - 10.2017
- Maintained detailed patient records and clinical documentation while supporting care teams in a fast-paced hospital environment.
- Recorded and updated patient information with 99% accuracy while adhering to HIPAA and confidentiality requirements.
- Reviewed patient charts and documentation for completeness and accuracy.
- Assisted healthcare professionals with record management, patient information updates, and documentation tracking.
- Ensured timely and accurate record maintenance supporting continuity of patient care.
Clinical Records Coordinator
WHITE OAK MANOR
Tryon, NC
09.2013 - 07.2016
- Maintained and updated patient records, clinical documentation, and healthcare files with 99% accuracy.
- Performed data entry, document filing, scanning, and records management functions supporting multiple departments.
- Processed patient information, physician documentation, and medical correspondence while maintaining HIPAA compliance.
- Answered patient inquiries, coordinated appointments, and managed incoming documentation in a high-volume healthcare setting.
- Supported healthcare teams by ensuring accurate, organized, and accessible patient records.
Education
ASSOCIATE OF ARTS - HEALTH INFORMATION TECHNOLOGY
McDowell Technical Community College
Marion, NC 08.2009 - 08.2011
Skills
- Medical Records Processing
- Health Information Management (HIM)
- Release of Information (ROI)
- Patient Health Information (PHI)
- Protected Health Information (PHI)
- Medical Record Retrieval
- Medical Record Review
- Clinical Documentation
- Healthcare Documentation
- Records Management
- Information Governance
- Electronic Medical Records (EMR)
- Electronic Health Records (EHR)
- Epic
- Cerner
- Allscripts
- Athenahealth
- EClinicalWorks
- EMR Navigation
- EHR Navigation
- Patient Data Entry
- Data Validation
- Data Verification
- Data Accuracy
- Data Integrity
- Multi-System Navigation
- HIPAA Compliance
- Patient Confidentiality
- Regulatory Compliance
- Information Security
- Secure Data Handling
- Quality Assurance
- Documentation Review
- Attention to Detail
- Microsoft Office Suite
- Microsoft Excel
- Microsoft Word
- Microsoft Outlook
- Microsoft Teams
- SharePoint
- Adobe Acrobat
- Document Management
- Records Scanning
- Records Indexing
- Professional Communication
- Customer Service
- Provider Communication
- Internal & External Stakeholder Communication
- Team Collaboration
- Time Management
- Organizational Skills
- Multitasking
- Deadline Management
Certification
- CPR Certification
- Certified Phlebotomy Technician
- Substitute Teaching Certification
Timeline
Customer Information Specialist
PRIME COMMUNICATIONS
09.2025 - 07.2026
Medical Records/Data Entry Specialist
DATAVANT
03.2023 - 12.2025
Patient Records Specialist
BROUGHTON HOSPITAL
04.2016 - 10.2017
Health Information Management Specialist
INOVALON
08.2014 - 02.2023
Clinical Records Coordinator
WHITE OAK MANOR
09.2013 - 07.2016
ASSOCIATE OF ARTS - HEALTH INFORMATION TECHNOLOGY
McDowell Technical Community College
08.2009 - 08.2011