Andrea Moore
Rock Hill,SC
Summary
Dynamic manager with expertise in customer service, team leadership, and problem-solving. Proven ability to enhance workflow efficiency and drive team performance, resulting in increased productivity and customer satisfaction.
Overview
11
11
years of professional experience
Work History
Manager
Sport Clips
Rock Hill, SC
09.2019 - Current
- Assisted in daily operations by coordinating schedules and managing team assignments.
- Supported project management initiatives through documentation and reporting tasks.
- Collaborated with team members to streamline communication and improve workflow efficiency.
- Learned company policies and procedures to ensure compliance in all activities.
- Participated in training sessions to enhance skills and knowledge of industry standards.
- Maintained organized records for tracking project progress and resource allocation.
- Engaged in problem-solving discussions to address operational challenges effectively.
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Assistant Manager
Great Clips
Rock Hill, SC
05.2015 - 09.2019
- Supervised daily operations, ensuring adherence to company policies and standards.
- Trained and mentored new team members, fostering a collaborative work environment.
- Managed inventory levels, optimizing stock availability for smooth salon operations.
- Implemented scheduling systems, improving staff allocation and client wait times.
Education
Instructors License - Cosmetology Instructors License
Kenneth Shuler Methods
Columbia, SC07-2017
High School Diploma -
Myers Park High School
Charlotte, NC06-1993
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
Timeline
Manager
Sport Clips
09.2019 - Current
Assistant Manager
Great Clips
05.2015 - 09.2019
Instructors License - Cosmetology Instructors License
Kenneth Shuler Methods
High School Diploma -
Myers Park High School