Summary
Overview
Work History
Skills
Accomplishments
Languages
Timeline
Generic

Andrea Morales

Chicago,IL

Summary

Communicative and compassionate leader with over 9 years of experience in managing flagship retail teams. Dedicated to fostering an inclusive workplace culture that enhances communication, relationships, and morale. Demonstrated success in exceeding operational goals through strategic process improvements and comprehensive training programs. A strong commitment to creating a safe and productive environment for team members and customers drives continuous improvement and exceptional service. Proven ability to inspire teams to achieve excellence while maintaining a focus on collaboration and employee well-being.

Overview

10
10
years of professional experience

Work History

Supervisor

Away
09.2021 - Current
  • Proactively observed team performance and floor operations to identify issues and resolve them quickly, ensuring smooth workflows and high productivity, driving KPIs, managing operations, managing back-of-house inventory and pilots (self-scheduled cycling counting, return to recycler, sticker labeling), observing floor sales, setting sales goals, lead visual merchandising for full window displays and window clings, planned quarterly team-building activities and outings to maintain and improve team morale and relationships.

Floor Leader

Lush Flagship Store
11.2018 - 09.2021
  • Demonstrated strong leadership by motivating and enhancing morale of a 40-60 employee team, driving engagement to achieve sales goals, training and providing constructive feedback to current and new team members, strategizing sales tactics, lead visual merchandising, presenting product demos.

Sales Associate & Keyholder

The Body Shop Flagship Store
05.2015 - 11.2017
  • Recognized as the highest seller at a flagship store, consistently exceeding sales targets, contributing to the store's top performance, lead visual merchandising, training new employees, educated clients on current promotional offerings and products using persuasive selling tactics.

Skills

  • Leadership, coaching, and training
  • Worker relationship management
  • Customer relationship management
  • Operations Knowledge
  • Inventory Management
  • Shopify
  • D365 software
  • Store Commerce
  • Deputy
  • Citrix
  • Store Force

Accomplishments

  • Inventory Evaluation - Away: Took over back-of-house and raised the inventory evaluation score by multiple tiers.
  • Team Love - Away: Received for managing and leading to December goals during the holiday season.
  • Employee of the Month - Lush: Awarded for fostering credibility & positive work culture.

Languages

English
Spanish

Timeline

Supervisor

Away
09.2021 - Current

Floor Leader

Lush Flagship Store
11.2018 - 09.2021

Sales Associate & Keyholder

The Body Shop Flagship Store
05.2015 - 11.2017
Andrea Morales