Hi, I’m
Andrea Moreno
Summary
General Manager and Customer Service Representative bringing top-notch skills in oral and written communication, active listening skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer/patient desires and providing customized solutions to build loyalty. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, time management and problem-solving skills.
Overview
7
years of professional experience
Work History
Centro Dental Integral
Dental Office Manager
01.2017 - Current
Job overview
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Maintained patient data with required regulatory chart documents, personal information and treatment consultation documentation.
- Increased new patient growth by supporting sales, marketing and promotional programs.
- Reviewed flash reports, prepared bank deposits and posted daily revenues to stay on top of administrative demands.
- Established team priorities, maintained schedules and monitored performance.
- Planned, created, tested and deployed systems to meet and exceed customer expectations.
Amazon
Amazon Delivery Driver
02.2022 - Current
Job overview
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Delivered packages to customer doorsteps and business offices.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
Metro By T-Mobile
Customer Sales Representative
03.2019 - 10.2022
Job overview
- Assisted call-in customers with questions and orders.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Resolved concerns with products or services to help with retention and drive sales.
- Presented professional image consistent with company's brand values.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Education
Centro Cultural Salvadoreno AmericanoEl Salvador
High School Diploma
11.2015
Suffolk County Community CollegeSelden, NY
No Degree from Advanced English
06.2019
Skills
- Customer Service
- Stocking and Inventory
- Valid Driver's License
- Fluent in Spanish and English
- Time Management Skills
- Inventory Control
- Problem-Solving Abilities
- Relationship Building
- Positive Patient Experiences
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Amazon Delivery Driver
Amazon
02.2022 - Current
Customer Sales Representative
Metro By T-Mobile
03.2019 - 10.2022
Dental Office Manager
Centro Dental Integral
01.2017 - Current
Centro Cultural Salvadoreno Americano
High School Diploma
Suffolk County Community College
No Degree from Advanced English
Similar Profiles
Jasmin PierluissiJasmin Pierluissi
Executive Secretary at Centro Integral Alternativo AstharExecutive Secretary at Centro Integral Alternativo Asthar
Kiara García CortésKiara García Cortés
Administrative Assistant at Rema Centro de Terapia IntegralAdministrative Assistant at Rema Centro de Terapia Integral
María Alejandra Moreno RoblesMaría Alejandra Moreno Robles
Internado Hospitalario at Centro Odontológico IntegralInternado Hospitalario at Centro Odontológico Integral