Andrea Myers
Athens,GA
Summary
Dynamic, results-driven professional seeking a position that leverages strong customer service, analytical, organizational, and problem-solving skills. Proven expertise in customer interaction, problem resolution, and relationship building, with a commitment to enhancing customer experiences through effective communication and empathy. Demonstrated ability to adapt to evolving customer needs while consistently improving satisfaction levels. Eager to contribute innovative process suggestions that drive efficiency and elevate service quality.
Overview
1
1
Certification
21
21
years of professional experience
Work History
Customer Associate II
PayPal, Inc. (Career Break)
Atlanta, GA
11.2018 - 05.2026
- Completed 3-month training on effective customer service methods and acted as contact for Venmo personal and business customers regarding finances while consistently meeting metric goals.
- Assisted customers with account inquiries and issue resolution through multiple communication channels.
- Supported team members by providing training on customer service protocols and best practices.
- Managed customer feedback to identify areas for process improvement and enhance user experience.
Financial Accountant
MYLAPS US, Inc.
Atlanta, GA
08.2018 - 08.2021
- Reconciled and applied daily and monthly bank and credit card statements.
- Processed and paid vendor invoices; developed new vendor relationships.
- Reviewed and approved sales orders for coding, sales tax and inventory discrepancies.
- Approved and coded expense reports manually and electronically in Concur.
- Prepared financial statements in accordance with GAAP that included statistical data, financial statement preparation and management reports on a timely basis.
- Owned month end process including GL analyses, adjustments and KPI report.
- Updated and tracked inter-company loan schedules to meet all deadlines.
- Assisted internal and external auditors.
- Proactively identified potential issues with accounting processes, and continuously optimized these processes to improve efficiency.
- Attended sales tax seminar and implemented sales tax calculations and payment procedures to multiple states using Avalara.
- Created and published employee handbook; led training meetings regarding company policies and procedures.
- Established and maintained employee documents and filing system by confirming completion and authenticity of information provided.
- Processed payroll, 401k, withholdings, taxes, 1099s and bonuses for US office through ADP.
AR / Credit Controller
Lead Forensics, Inc.
Atlanta, GA
04.2017 - 07.2018
- Collected $800,000 in bad debt, monthly.
- Deposited incoming checks, reconciled accounts and researched misapplied payments; maintained EFT and credit card payments.
Benefits and Enrollment Specialist
Swerdlin & Company
Atlanta, GA
05.2015 - 01.2017
- Administered employee FSAs and HRAs (guided and enrolled new employees, attended benefit fairs, determined eligibility and payment issues, etc.) to provide maximum coverage for employees within contract specifications.
- Verified participant, client and broker eligibility for claims processing
- Reconciled enrollment forms, new hires and terminations with employee records to ensure accurate eligibility and payment information and comply with contract provisions.
- Researched discrepancies and resolved conflicts between participant, payroll, benefit provider, and government agencies to confirm accuracy of records and maximize eligible payments.
Sr Accounts Receivable Specialist
International Environmental Management
Alpharetta, GA
05.2005 - 09.2012
- Posted $25,000,000+ in cash receipts per month via lockbox checks, credit card and EFT payments (manual).
- Reconciled large accounts due to misapplied payments, missing payments, bankruptcies, closings, and settlements.
- Supervised cash postings and accounts receivable processes.
- Performed general accounts receivable duties including collections, AR report processing and setting payment schedules.
- Maintained logs, entered and balanced account data, generated statistical summary reports and assisted with month end closing.
Education
AAS - Accounting
Chattahoochee Technical College
Marietta, GA05.2005
Skills
- Data Analysis
- Accounting
- Time Management
- Adaptability
- Strong communication
- Efficiency solutions
- Client retention
- Microsoft Office - Expert
- Accounting and reporting software including Sage, Exact, Quickbooks, Relius, Sungard, Epicor, Crystal Reports and Kronos
- Social media
- CRM software
- Goal oriented
- Active learning
Certification
- Bookkeeping
- Tax Accounting
- Payroll Accounting
- Sales/Use Tax
Timeline
Customer Associate II
PayPal, Inc. (Career Break)
11.2018 - 05.2026
Financial Accountant
MYLAPS US, Inc.
08.2018 - 08.2021
AR / Credit Controller
Lead Forensics, Inc.
04.2017 - 07.2018
Benefits and Enrollment Specialist
Swerdlin & Company
05.2015 - 01.2017
Sr Accounts Receivable Specialist
International Environmental Management
05.2005 - 09.2012
AAS - Accounting
Chattahoochee Technical College