Andrea Nance
Leighton,AL
Summary
I have experience in management, supervision and EHR documentation. I am a person in long- term recovery looking to share my experience in helping others recover.
Overview
9
9
years of professional experience
Work History
Care Coach (Lead/Manager)
Charlie Health
07.2023 - Current
- Provide a friendly face for all new and existing clients.
- Support by pulling and/or assisting clients should they need 1-on-1 support.
- Provide a safe space for clients where they are encouraged to share thoughts and feelings when they do not feel comfortable sharing in a group setting.
- Document the one on one in the EHR system.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Behavioral Health Technician
Genesis Medical Detox
08.2022 - 07.2023
- Built and maintained positive staff relationships to promote teamwork and better serve clients.
- Completed documentation for every incident and forwarded to correct personnel for review.
- Conducted client rounds to check on residents.
- Recognized individuals under influence of drugs or alcohol and typical behaviors associated with each.
Medical Manager
Florence Family Practice
01.2016 - 07.2018
- Helped develop and implemented policies and procedures to ensure compliance with healthcare regulations.
- Managed and lead a team of medical staff including administrative personnel, nurses and medical assistants.
- Oversaw and coordinated daily operations of medical facility.
Education
Associate of Science - Business Administration And Management
North West Shoals Community College
Muscle Shoals, AL 05.2009
Skills
- Technical Problem Solving
- Effective Communication
- Advanced Data Analysis
- Conflict Resolution Techniques
- Supervision of Employees
Timeline
Care Coach (Lead/Manager)
Charlie Health
07.2023 - Current
Behavioral Health Technician
Genesis Medical Detox
08.2022 - 07.2023
Medical Manager
Florence Family Practice
01.2016 - 07.2018
Associate of Science - Business Administration And Management
North West Shoals Community College