Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Andrea Nelson

Jamaica,Ny

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

19
19
years of professional experience

Work History

Paraprofessional

The Department Of Education
Jamaica, NY
09.2015 - Current
  • Assists students with special needs in all aspects of classroom instruction to maximize inclusion, learning and achievement.
  • Assists and guides all students to reinforce reading
  • Language arts, mathematics, computer instruction and other skill.

Work with students individually, in small groups or whole group of reinforce and reteach basic learning and implement assigned programs.

• Use Ilog system to communicate and log data from parents

• Use Sessis to log student behavior data

• Handled clerical duties, managed classrooms and coordinated documents for teachers.

Prepared instructional materials for specific classroom activities tailorIed to support student needs.

Customer Service Representatives

Lowe's
Brooklyn
05.2010 - 02.2014
  • Open credit cards, fill out tax exempt forms
  • Answer customers' questions, and provide information on procedures or policies.
  • Count money in cash drawers at the beginning and end of shift to ensure that amounts are correct.

Cashier

Macys Department Store
Manhattan, NY
03.2007 - 11.2009
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Collected payments and provided accurate change.

Cashier

The Home Depot Inc
Brooklyn, NY
09.2005 - 04.2007
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Collected payments and provided accurate change.

Education

Skills

  • Sales expertise
  • Product Sales
  • Order Processing
  • Customer Service
  • Retail sales customer service
  • Payment Processing

Accomplishments

Teacher certification - Level 3

Timeline

Paraprofessional

The Department Of Education
09.2015 - Current

Customer Service Representatives

Lowe's
05.2010 - 02.2014

Cashier

Macys Department Store
03.2007 - 11.2009

Cashier

The Home Depot Inc
09.2005 - 04.2007

Andrea Nelson