Andrea Nelson
Northfield,MN
Summary
Warehouse manager with 5+ years of managerial experience. Responsibilities include staff management, inventory ordering and maintenance, auditing, quality control, workplace safety, and open communications with vendors and upper management.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Service Technician
Northwest Respiratory Services LLC.
Eagan, MN
03.2025 - Current
- Analyzed and resolved issues in respiratory equipment, maintaining peak performance for effective patient treatment.
- Provided technical support to clients, enhancing user experience and satisfaction with products.
- Conducted routine maintenance on devices, improving reliability and reducing downtime.
- Test 150-200 cylinders daily.
- Level 1 Certified to test cylinders.
- Collaborated with healthcare professionals to customize solutions based on patient needs.
- Assisted in inventory management of parts and supplies, optimizing resource availability for repairs.
- Installed, configured and tested equipment on specialized platforms.
- Cleaned and lubricated parts to keep equipment operating at peak performance.
- Resolved customer complaints in prompt, polite and professional approach.
- Worked with diverse types of weather and ground conditions.
- Demonstrated to customers proper methods for operating equipment after it had been installed.
- Collaborated with team members to ensure timely fulfillment of orders and shipping deadlines.
- Conducted comprehensive training for new hires to ensure adherence to safety protocols and operational standards.
- Traveled to multiple branches to train new service technicians and drivers.
- Delivered cylinders to multiple branches as the Branch Delivery Driver.
- Worked in the Transfill room cleaning,testing,stamping and filling cylinders.
- On call for Respiratory therapist.
Warehouse Supervisor
Estes Enterprises, Inc.
10.2024 - 03.2025
- Raised store sales around 10% in my first month of employment.
- Updated planograms in the stores for more efficient selling points.
- Supervised the data flow from ordering and receiving forms and ensured data is correctly entered in counterpoint.
- Supervise and delegate the distribution of product to the stores.
- Prepared daily assignments for warehouse personnel in accordance with business needs.
- Provided oversight and guidance for cycle counts to maintain inventory accuracy.
- Trained and mentored new staff on best practices for material handling and equipment use.
- Implemented process improvements that enhanced workflow efficiency and reduced downtime.
- Oversaw inventory control levels and verified compliance with storage and organization processes.
- Conducted regular inventory audits to identify discrepancies in stock counts while implementing corrective measures as needed.
Assistant Manager
Lonsdale Hardware and Rental
09.2023 - 10.2024
- Arrive early to open and prepare the store for daily operation.
- Check in inventory and put out on the sales floor weekly.
- Greet every customer and help with all their needs while in the store.
- Very dependable when asked to work on my days off or to come in early for my shift.
- Maintain a clean and organized store daily, create a daily checklist for employees to follow.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Education
Phlebotomy Technician - Nursing
Century College
Maplewood MN05-2013
Medical Assistant - Nursing
Century College
Maplewood, MN05-2013
Skills
- Strong communication skills, both verbal and written
- Attention to detail
- Accuracy in ordering inventory and record-keeping
- Ability to collaborate effectively with others
- Inventory management
- Label creation
- Invoicing
- Proper lifting techniques
- Data entry
- Excellent customer service
Certification
CDL A
Tanker Endorsement
Hazard Material Endorsement
Passenger Endorsement
Registered Medical Assistant
Certified Phlebotomist
Timeline
Service Technician
Northwest Respiratory Services LLC.
03.2025 - Current
Warehouse Supervisor
Estes Enterprises, Inc.
10.2024 - 03.2025
Assistant Manager
Lonsdale Hardware and Rental
09.2023 - 10.2024
Phlebotomy Technician - Nursing
Century College
Medical Assistant - Nursing
Century College