Andrea Nichols

Greet customers, listen to vehicle concerns, and explain repair/maintenance options clearly.

Handle incoming phone calls and schedule appointments efficiently.

Develop accurate cost estimates for labor and parts, obtaining customer approval before work begins.

Communicate customer needs to technicians and translate technical findings back to customer.

Review repair orders for accuracy and ensure vehicles are ready for pickup as promise.

Advise on, and sell, necessary maintenance services based on manufacture recommendations.

Maintain accurate, up to date customer and vehicle records.

Handles phone calls, advises customer on technical problems, scheduling customer service needs, planning assigned jobs to work orders containing job information and specifying job instruction, identifying customer and machine.

Assists in the appraisal and quotes of repair work coming into the shop and discusses with service manager the service required, both in parts and labor.

Assists in scheduling shop assignments, field service work, truck requirements for pickup and delivery of equipment.

Assists in processing warranty claims.

Assists in establishing or adjusting work procedures to meet schedules and deadlines.

Assist in opening and closing of work orders to insure timely closing to meet company goals.

Supervises all shop activities when Service Manager is away from branch.