Andrea Norman
Citronelle
Summary
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
13
13
years of professional experience
2005
2005
years of post-secondary education
Work History
Small Business Owner
Floor shine janitorial
Lucedale
01.2006 - 01.2015
- Managed daily operations for mine and ex husbands janitorial service.
- Supervised a team of cleaners to ensure service quality.
- Scheduled and coordinated cleaning assignments for efficiency.
- Maintained inventory of cleaning supplies and equipment.
- Communicated with clients to understand their cleaning needs.
- Developed business plans and strategies to grow small business.
- Photographed products for sale and posted pictures online to increase visibility and showcase current product availability.
- Established partnerships with other businesses in related industries for mutual benefit.
Telemarketer
West Telemarketing
Mobile
01.2002 - 01.2005
- Conducted outbound calls to engage potential customers and promote services.
- Developed persuasive scripts to effectively communicate product benefits to clients.
- Collaborated with team members to enhance call strategies and improve customer engagement.
- Provided feedback on call performance to help improve team effectiveness and efficiency.
- Resolved customer inquiries and objections during calls, ensuring a positive experience.
- Participated in training sessions to stay updated on product information and sales techniques.
- Provided product information, answered questions, and offered solutions to customer inquiries.
- Greeted customers in a friendly, professional manner on the phone.
- Maintained up-to-date knowledge of company products and services.
Education
Citronelle High
Citronelle , AlSkills
- Customer engagement
- Communication skills
- Problem solving
- Time management
- Adaptability
- Negotiation skills
Timeline
Small Business Owner
Floor shine janitorial
01.2006 - 01.2015
Telemarketer
West Telemarketing
01.2002 - 01.2005
Citronelle High