Andrea N. Rodriguez
Laredo,Texas
Summary
Resourceful Food Representative known for high productivity and efficient task completion. Possess specialized skills in customer relationship management, product demonstration, and sales strategy. Excel at communication, teamwork, and adaptability, ensuring success in dynamic environments.
Overview
13
13
years of professional experience
Work History
Food Representative
HEB Bakery
Laredo, TX
09.2020 - Current
- Performed inventory management duties such as ordering, stocking, tracking, and replenishing food items.
- Provided training to staff members on proper handling and preparation of food products.
- Ensured compliance with all safety protocols when preparing or serving food products according to established guidelines.
- Responded promptly to inquiries from customers about product availability or nutritional information related to foods served at various establishments owned by the company.
- Prepared presentations on food products and services to potential customers.
- Resolved customer complaints in an efficient manner to maintain high levels of customer satisfaction.
- Restocked shelves at retail locations with products to match planned demonstrations.
- Cleaned and organized spaces to maintain neat promotional spaces.
- Increased sales by encouraging customers to purchase additional products and services.
Shift Leader/Bartender
Buffalo Wild Wings
Laredo , TX
06.2014 - 09.2020
- Assisted managers in their daily tasks.
- Guided and monitored servers and bartenders during working hours
- Managed invoicing procedures and maintained accurate records
- Contributed to effective resolution of issues in restaurant settings
- Optimized management of liquor inventory
- Contributed to the effective management of schedules
- Established bar stations for bartenders
- Conducted regular meetings with team members to discuss upcoming events or changes in policy and procedures.
- Inspected food preparation areas to ensure proper sanitation standards were met at all times.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Participated in store-wide marketing initiatives designed to increase customer traffic or boost sales revenue.
- Analyzed sales data on a weekly basis in order to identify trends or opportunities for improvement.
- Maintained an organized work environment by delegating tasks to staff as needed.
- Reviewed time sheets for accuracy before submitting them for payroll processing.
- Managed inventory levels by monitoring stock levels, ordering supplies when necessary, and ensuring product quality was up to standard prior to use or sale.
- Handled customer inquiries in a timely manner while providing accurate information regarding menu items and promotions.
- Enforced safety guidelines among staff members in order to prevent accidents or injuries from occurring on the premises.
- Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff alike.
- Assisted in training new employees on shift operations.
Bartender
Old Number 2
03.2011 - 12.2012
Assistant bar manager / Bartender
Laredo Energy Arena
01.2013
- Assist managers with daily tasks
- Oversee servers and bartenders throughout shift
- Process and record invoices
- Assist in problem solving for restaurant
- Inventory liquor
- Assist in schedules
- Set up bars for bartenders
Education
Business Management -
Laredo Community College
Laredo, Texas05.2016
Associates in Applied - Accounting
Laredo Community College
Laredo, Texas12.2014
Certificate in Applied - Accounting
Laredo Community College
Laredo, Texas01.2013
Skills
- Provide bar service
- Complete cash and credit transactions
- Restock and clean bar
- Excellent communication and problem solving skills
- Over 10 years of customer service experience
- Knowledgeable with Microsoft office and POS software
- Shipping and Receiving
- Hire and train staff
- Input and generate invoices
- Experience opening and closing store
- Delegate duties among employees
- Interface with staff and managers
- Food safety knowledge
- Customer Service
- Computer Operation
- Time management abilities
- Shelf Stocking
- Photography
- Word Processing
- Product Research
Academic Honors
- 2011-2014 Dean's List Laredo Community College
- 2012-2014 Laredo Community College Who's Who Association
References
- Dr. Richard Rodriguez, Distribution Center Operations Manager, Libbey Glass, (956)236-2443, Tionap@aol.com
- Jose Cervantes, General Manager
- Anthony Clark, Bar manager, Red Lobster, (956)334-7013, Supert2000@gmail.com
- Javier Solis Jr., Marketing Director, Stat Emergency, (956) 319-0454
- Edward Gonzalez, Authorizations Coordinator, Personal Touch Home Services of San Antonio, (956) 434-2087
Timeline
Food Representative
HEB Bakery
09.2020 - Current
Shift Leader/Bartender
Buffalo Wild Wings
06.2014 - 09.2020
Assistant bar manager / Bartender
Laredo Energy Arena
01.2013
Bartender
Old Number 2
03.2011 - 12.2012
Business Management -
Laredo Community College
Associates in Applied - Accounting
Laredo Community College
Certificate in Applied - Accounting
Laredo Community College