Andrea Olivares

* Maintaining accurate and up-to-date customer records in the CRM system, ensuring that all interactions and sales activities are well-documented.

* Managing a high volume of inbound calls, outbound calls, emails, and web chats, consistently meeting or exceeding targets through effective communication and a customer-centric approach.

* Utilizing strong interpersonal skills to build rapport with customers over the phone, understanding their storage needs, and tailoring sales pitches to match the unique requirements of everyone.

* Dedicated and engaging trainer, I specialize in delivering effective, results-driven training programs that cater to diverse learning styles.

* Played a key role as an inside sales representative responsible for receiving incoming phone calls, providing quotations and providing resolutions to customer inquires.

* Collaborated closely with team members under the inside sales department to streamline processes and ensure effective customer communication.

* Demonstrated strong communication and interpersonal skills to effectively engage with customers, understand their needs and provide tailored solutions.

* Created and maintained filing systems to ensure accurate record keeping.

* Answered incoming phone calls and provided assistance to individuals regarding titles.

* Followed up with clients by contacting donors or relevant parties to obtain information for title processing to ensure accuracy and completion of documentation.

* Document Preparation & Title Processing - Drafted and proofed legal documents ensuring all errors are corrected before processing.

*Maintained proper records and documentation for administrative purposes.