ANDREA ORDONEZ LEIVA

• Developed and managed social media content, increasing engagement across platforms.
  Created and presented training materials for Microsoft Office and immigration documentation.
  Drafted letters and managed client cases, ensuring data accuracy throughout.
  Established quality control methods, leading to improved service delivery.
  Designed and implemented client lesson plans for training sessions.
  Drafted correspondence, documented data and submitted materials to appropriate parties.
  Conducted comprehensive legal research and analysis to support case preparation and litigation processes.
  Participated in client interviews, observed questioning process and documented information.
  Organized evidence for use at trial or hearing proceedings.
  Reduced workflow downtime by effectively organizing and managing client billing and case management files.
  Assisted in drafting and reviewing legal correspondence, including letters, emails, and faxes.
  Entered data into and managed litigation databases and Excel spreadsheets.
  Performed administrative duties such as photocopying, scanning, and organizing legal documents.
  Trained staff on office procedures and case-specific duties.
  Coordinated and managed case files, ensuring all documents were accurately filed and easily accessible.
  Managed case files and documentation, ensuring accuracy and confidentiality.
  Facilitated team meetings to discuss project progress, goals and objectives.
  Assessed employees through on-site observation and interviews to determine strengths and weaknesses in work
  performance, methods, and team functions.
  Identified opportunities for process automation through technology upgrades.
  Created action plans to improve efficiency and reduce costs.
  Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  Conducted testing of software and systems to ensure quality and reliability.
  Provided support and guidance to colleagues to maintain a collaborative work environment.
  Assisted with development of lead generation plans with targeted prospects, measures and objectives.
  Coordinated and executed promotional events, ensuring alignment with overall marketing objectives.
  Developed internal and external marketing communication and collateral pieces to support localized initiatives.

• Delivered training to promote evidence-based learning, achieving high satisfaction rates in participant surveys.
  • Developed training content using OBD and other software, enhancing training effectiveness.
  • Maintained professional relationships with site personnel to support training initiatives.
  • Analyzed and reported on training compliance data for program management.
  • Participated in cross-functional projects to enhance training delivery.
  • Trained newly hired top talent to fill key positions and maximize productivity.
  • Assessed training needs through surveys, interviews with employees or focus groups.
  • Created multimedia presentations with PowerPoint and video conferencing tools.
  • Remained up-to-date with developments in area of expertise by reading current journals, books or magazine articles.
  • Obtained and organized manuals, guides and visual materials for development and training purposes.
  • Recommended changes or improvements in existing training processes as needed.
  • Managed multiple projects simultaneously while adhering to tight deadlines.

• • Created and implemented safety training procedures, enhancing employee compliance
  • Streamlined invoicing and contract management, improving operational efficiency
  • Developed and executed digital marketing strategies, increasing client engagement
  • Managed scheduling and administrative tasks to support business operations
  • Engaged with clients across social media platforms to expand audience reach
  • Prepared monthly invoices and statements for customers according to their service agreements.
  • Reviewed, analyzed and prepared payments for accuracy and completeness prior to processing.
  • Assisted customers with inquiries regarding their payment status or account balances.
  • Classified and summarized financial data to compile and enter in financial records
  • Processed payments using various methods such as ACH, wire transfers, checks.

• Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
• Conducted testing of software and systems to ensure quality and reliability.
• Completed day-to-day duties accurately and efficiently.
• Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
• Achieved cost-savings by developing functional solutions to problems.
• Maintained updated knowledge through continuing education and advanced training.
• Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.

• Conducted assessments and home visits, facilitating positive family reunifications.
• Developed service plans that linked families with community resources.
• Maintained accurate documentation and reports within required timelines.
• Provided psychoeducation on various topics to support family needs.
• Provided supportive counseling services for victims of abuse or neglect.
• Composed or prepared correspondence, case notes and narratives with computer-based applications.
• Advised families regarding guardianship arrangements when appropriate.
• Compiled socio-psychiatric case histories to facilitate accurate diagnoses.
• Developed individualized service plans with clients to address their identified goals.
• Referred patients to community resources for mental health treatment, child protective services and assistance for people with developmental disabilities.
• Coordinated care with interdisciplinary teams and community contacts to promote continuity of care.
• Evaluated and addressed individual client needs and concerns.
• Provided crisis intervention services to individuals in need.
• Facilitated group therapy sessions for clients with similar issues or experiences.

• Greeted visitors entering establishment to determine nature and purpose of visit.
• Monitored reception area to provide consistently safe, hazard-free environment for customers.
• Developed relationships with local businesses to promote special offers or discounts.
• Created informative handouts about upcoming activities and attractions at the facility.
• Assisted with auditing financial transactions related to admissions or merchandise sales.
• Tracked inventory levels for items sold in gift shop areas and placed orders when necessary.
• Assisted with setting up for special events such as conferences or meetings.
• Organized tours for groups of visitors according to their interests and needs.
• Enforced rules governing public behavior in order to maintain a safe environment.
• Collated, bound and stored computer-generated reports.
• Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.
• Coordinated with staff members to ensure efficient operations within the facility.
• Maintained client accounts by obtaining, recording and updating personal and financial information.
• Responded promptly to visitor inquiries regarding admission fees and hours of operation.
• Audited store inventory levels and reported discrepancies to management team.
• Monitored store inventory levels and placed orders when necessary.

• Conducted patient assessments and managed documentation processes
• Utilized portal systems for effective case management and reporting