Andrea Ortega Castillo

Dominos Pizza Inc.

Morristown, NJ

11.2018 - 06.2020

Followed up with customers to ensure their satisfaction.
Developed strong relationships with customers to ensure satisfaction and loyalty.
Assisted customers with product selection based on their needs and preferences.
Demonstrated excellent verbal communication skills when interacting with customers.
Provided customer service support to customers over the phone and by email.
Processed orders, forms, applications, and requests.
Identified customer needs and provided appropriate solutions.
Generated reports on customer inquiries and complaints for management review.
Managed multiple tasks simultaneously while providing excellent customer service experience.
Handled customer inquiries and complaints in a timely manner.
Consulted with customers regarding needs and addressed concerns.
Educated customers on special pricing opportunities and company offerings.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Determined accurate prices for customer services, consistently searching for deals and best prices.
Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.