Summary
Overview
Work History
Education
Skills
Timeline
Generic
Mindy Hymel

Mindy Hymel

Glendale,AZ

Summary

Dynamic customer service professional with extensive experience at Circle K, excelling in complaint resolution and client relations. Proven ability to enhance customer satisfaction through effective communication and relationship building. Adept at multitasking, ensuring efficient service delivery in fast-paced environments.

Overview

2026
2026
years of professional experience

Work History

CSR

Circle K
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Responded to customer requests for products, services, and company information.
  • Answered constant flow of customer calls with minimal wait times.

Server

Babbo Italian Eatery
04.2025 - 06.2025
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.

Server

Hillcrest Family Restaurant
08.2023 - 02.2025
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Served food and beverages promptly with focused attention to customer needs.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Processed orders and sent to kitchen employees for preparation.
  • Answered customers' questions, recommended items, and recorded order information.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.

Server

ZoGo’s Bar and Grill
04.2020 - 08.2024
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Cultivated warm relationships with regular customers.
  • Checked guests' identification before serving alcoholic beverages.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.

Education

High School Diploma -

Barry Goldwater
Phoenix, AZ
06.1997

Skills

  • CRM software
  • Call center experience
  • Complaint handling
  • Complaint resolution
  • Client relations
  • High-energy attitude
  • Retail sales customer service
  • Adaptive team player
  • Service upselling
  • Multitasking and organization
  • Punctuality and reliability
  • Credit card payment processing
  • Inbound and outbound calling
  • Prioritization
  • Money handling
  • Relationship building

Timeline

Server

Babbo Italian Eatery
04.2025 - 06.2025

Server

Hillcrest Family Restaurant
08.2023 - 02.2025

Server

ZoGo’s Bar and Grill
04.2020 - 08.2024

CSR

Circle K

High School Diploma -

Barry Goldwater

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