Andrea Ortiz
Chicago Heights,IL
Summary
Goal and Detailed Oriented.
As community health practitioner, adept at fostering health awareness and providing vital healthcare support within underserved communities. Proven track record of collaborating with healthcare providers and community organizations to address public health concerns. Known for adaptability and reliability, focusing on teamwork and positive health outcomes.
Experienced with community outreach and public health education, providing vital support to improve community well-being. Utilizes strong communication and interpersonal skills to engage and educate diverse populations. Knowledge of local healthcare resources and systems ensures comprehensive and accessible health services for all community members.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Community Health Worker
Aunt Martha's Health & Wellness
06.2023 - Current
- Appointment scheduling
- Health insurance enrollment
- Outreach
- Connected families with necessary social services, alleviating barriers to healthcare access and improving quality of life.
- Built trust within diverse communities through cultural competency training, empathetic communication skills, and active listening techniques.
- Addressed patient concerns and provided support to vulnerable demographics.
- Participated in ongoing professional development opportunities to stay current on best practices in community health work, ensuring the delivery of quality services to clients.
CSR - Customer Service Representative
Copart, Inc
10.2022 - 06.2023
- Customer service
- Phone calls
- Schedule pick up for insurance cars
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
Community Health Care Navigator
Aunt Martha's Health & Wellness
11.2021 - 10.2022
- Outreach
- COVID-19 Testing
- Front Desk
- Consistently maintained confidentiality while handling sensitive patient information in accordance with HIPAA guidelines.
- Reduced hospital readmissions for patients through proactive follow-up and continuous communication.
- Maintained detailed documentation of patient interactions, treatment plans, and progress notes for accurate recordkeeping.
- Identified potential barriers to care, implementing tailored solutions to improve outcomes.
Cashier/Customer Service
Nicks Gyro express
01.2021 - 05.2021
- Deposits
- Inventory
- Building Maintenance
- Order fulfillment
Warehouse Associate
Amazon.com
04.2020 - 11.2020
- Oder fulfillment
- Quality control
- Inventory
- Customer Service
Cashier/Customer Service Manager
McDonald's
02.2016 - 07.2020
- Customer service
- Building maintenance
- Order fulfillment
- Shift management
Education
Certificate - Certified Nursing Assistant
Prairie State College
Chicago Heights, IL08-2023
High school -
Bloom High School
Chicago Heights, IL05.2018
Skills
- Food Service
- Customer Service
- Cash handling
- Microsoft Office
- Computer skills
- Retail sales
- HIPAA Guidelines
- Organized and detail-oriented
- Community-based resources
- Cultural Competency
- Public outreach
- Referral Coordination
- Bilingual in Spanish and English
Personal Information
Work Permit: Authorized to work in the US for any employer
Certification
- Certified Nursing Assistant (CNA) - State Boards of Nursing.
- Basic Life Support (BLS) Certification - American Heart Association.
Languages
Spanish
Full Professional
Timeline
Community Health Worker
Aunt Martha's Health & Wellness
06.2023 - Current
CSR - Customer Service Representative
Copart, Inc
10.2022 - 06.2023
Community Health Care Navigator
Aunt Martha's Health & Wellness
11.2021 - 10.2022
Cashier/Customer Service
Nicks Gyro express
01.2021 - 05.2021
Warehouse Associate
Amazon.com
04.2020 - 11.2020
Cashier/Customer Service Manager
McDonald's
02.2016 - 07.2020
High school -
Bloom High School
Certificate - Certified Nursing Assistant
Prairie State College