Andrea Ortiz
Tampa,Florida
Summary
Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive and punctual. Works well within team settings. Reliable cashier with background in retail and customer service environments. Known for maintaining speed, accuracy and courtesy under pressure. Strengths include cash handling, POS systems operation, and exceptional customer interaction skills. Contribute to customer satisfaction improvement in previous roles by offering prompt, efficient service.
Overview
4
4
years of professional experience
Work History
Cashier/Front of House Team Member
Chick-fil-A
Tampa, Florida
08.2022 - Current
- Trained new team members in cash register operation, stock procedures, and customer services.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Explained menu items, took orders and delivered food courses according to instruction.
- Verified that all orders were correct before serving them to customers.
- Prepared hot beverages such as coffee or tea for customers upon request.
- Assisted in setting up for events and special occasions, ensuring a seamless experience.
- Stocked supplies such as silverware, condiments, napkins throughout the shift.
- Upheld company standards and values, representing the brand positively.
- Managed waitlist and communicated wait times accurately to guests.
- Trained new front-of-house staff on policies, procedures, and customer service standards.
- Helped with purchases and signed customers up for rewards program.
- Processed customer payments quickly and returned exact change and receipts.
- Built and maintained productive relationships with employees.
- Greeted customers promptly and responded to questions.
Crew Team Member
PDQ Restaurant
Tampa, Florida
02.2021 - 05.2022
- Followed orders of senior leadership with exacting accuracy in moment and without question.
- Interacted pleasantly with guests to deliver quality customer service.
- Organized and restocked supplies to support operations and team productivity.
- Answered customer questions regarding product features, pricing, availability.
- Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
- Operated, filled and cleaned beverage fountains by following accurate recipes of industrially packaged beverage mixtures.
- Notified kitchen staff of shortages or special orders, prompting appropriate action and keeping wait times short.
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
- Served food quickly for positive guest experiences.
- Maintained cleanliness of store by sweeping, mopping, and dusting surfaces.
- Scrubbed and polished counters to remove debris and food.
- Wiped down tables and equipment, swept and refilled stock.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Provided excellent customer service at all times.
Education
Associate of Science - Nursing
Hillsborough Community College/ Alonso Highschool
Tampa, FLSkills
- Money handling
- Cleaning and sanitizing
- Product restocking
- Customer service excellence
- Complex Problem-solving
- Inventory restocking
- Payment collection
- Customer relations
- Checkout monitoring
- Credit and cash transactions
- Cash handling and management
- Customer service
- Transaction handling
- Clear communication
- Reports and documents
- Upselling techniques
- Complaint resolution
- Basic math
- Scanner operations
- Dependability and reliability
- Product knowledge
- Professionalism and courtesy
- Customer assistance
- Multitasking and organization
Affiliations
In my free time im either doing school work, reading, spending time with my dog and family or going to the gym.
I was an honor student in high school and was part of the high school honor society.
Languages
Spanish
Professional
Timeline
Cashier/Front of House Team Member
Chick-fil-A
08.2022 - Current
Crew Team Member
PDQ Restaurant
02.2021 - 05.2022
Associate of Science - Nursing
Hillsborough Community College/ Alonso Highschool