ANDREA ORTIZ
Great Bend,Ks
Summary
I am a skilled team player with a strong background in all types of environments. I work well independently to handle assignments and always ready to go beyond basics assignments. I am a quick learner with good computer abilities.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
TCI Answering Service
09.2017 - 08.2018
- Researched assistance requested and offered accurate information to resolve issues and respond to inquiries.
- Answered incoming calls and assisted customers with questions.
- Responded to customer questions and complaints and documented consumer communications.
- Built strong knowledge of product line to assist customers in selecting products meeting highly personal needs.
Preschool Assistant Teacher
Great Bend Children's Learning Center
09.2018 - 12.2018
- Supervised children in all activities, including lunch time and recess.
- Developed and implemented daily lesson plans to meet needs of children.
- Ensured availability of classroom supplies, reordering as needed.
- Planned, organized, and implemented programs for preschoolers.
- Attended staff meetings.
- Changed children's clothes and tended to injuries, illnesses, and toileting needs.
- Worked closely with struggling students to improve learning, eating habits and personal hygiene.
- Maintained positive and encouraging learning environment with use of positive reinforcement strategies.
- Taught children how to be good students and citizens by setting ambitious expectations.
- Established and maintained standards of student behavior.
- Provided learning readiness experiences in all subjects.
Paraprofessional
Riley Elementary School
01.2019 - 02.2019
- Monitored student behavior and maintained classroom order to keep environment learning-focused.
- Worked with students in small groups to help reinforce learning objectives.
- Used the teacher's lesson plans to explore subjects with students by lecturing on topics and leading hands-on activities.
- Graded homework and tests using electronic marking devices or answer sheets.
- Helped outside of the classroom to monitor and protect students, including assisting with recess and in the cafeteria.
- Observed students during activities and assignments to document their strengths and weaknesses.
Universal Worker
Mesa View
07.2019 - 10.2019
- Daily tasks at Mesa View were to make sure our residents would feel right at home, we would assist with whatever they needed.
- I would start serving breakfast right at 8. Help our residents get to and from the dining room to their apartments.
- After I got done with serving breakfast I would clean the dining room, their apartments, and doing their laundry.
- Then I would serve lunch it's the same process as the morning. I would wait for dinner and while we're waiting we would just play dominoes with residents or sit by the fireplace and chat.
- Dinner would be ready to serve. It's the same process as lunch and dinner.
Manufacturing Associate
Fuller Industries
06.2020 - 10.2020
- Fuller Industries had me doing a little bit of everything. From packing, to making sure the machine that was packing was working correctly, and helping the technician out if they needed more assistance.
- Worked in tandem with development team to conduct accurate and timely releases by creating detailed specs, product requirements, and testing procedures
Customer Service Representative
TCI Answering Service
07.2021 - 09.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Environmental Services Housekeeper
University of Kansas and Health Systems
06.2022 - 08.2022
- Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards, and other harmful substances.
- Ensured timely completion of assigned tasks by effectively prioritizing workload based on urgency and importance.
- Practiced established infection control methods to reduce risks to patients, families, and medical staff.
- Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment.
Customer Service Associate
Walgreens
05.2023 - 09.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Barista
Scooters
07.2024 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Operated espresso machines and commercial coffee brewers to create beverages.
Education
HIGH SCHOOL DIPLOMA -
Canadian High School
Canadian, Tx05.2017
Skills
- Multitasking
- Maintain safety
- Motivation
- Organization
- Problem-solving
- Helping others out
- Speaking up
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Barista
Scooters
07.2024 - Current
Customer Service Associate
Walgreens
05.2023 - 09.2023
Environmental Services Housekeeper
University of Kansas and Health Systems
06.2022 - 08.2022
Customer Service Representative
TCI Answering Service
07.2021 - 09.2021
Manufacturing Associate
Fuller Industries
06.2020 - 10.2020
Universal Worker
Mesa View
07.2019 - 10.2019
Paraprofessional
Riley Elementary School
01.2019 - 02.2019
Preschool Assistant Teacher
Great Bend Children's Learning Center
09.2018 - 12.2018
Customer Service Representative
TCI Answering Service
09.2017 - 08.2018
HIGH SCHOOL DIPLOMA -
Canadian High School
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