Andrea Ortiz
Joliet,IL
Summary
Dynamic professional with a proven track record at Amazon, excelling in process improvement and staff training. Skilled in workflow management and safety protocols, I effectively mentored team members, enhancing operational efficiency and accuracy. Bilingual in English and Spanish, I thrive in fast-paced environments, ensuring compliance and fostering a culture of continuous improvement.
Overview
4
4
years of professional experience
Work History
Process Assistant and Trainer
Amazon
23714 W Amoco Rd, Channahon IL
02.2024 - 07.2025
- Streamlined order processing workflows to enhance operational efficiency.
- Assisted in training new team members on system protocols and best practices.
- Conducted quality checks to ensure compliance with Amazon standards.
- Collaborated with cross-functional teams to resolve customer inquiries effectively.
- Implemented process improvements that reduced errors and increased accuracy.
- Monitored inventory levels, facilitating timely restocking of products.
- Mentored junior staff members on proper process execution techniques, helping them develop valuable skills that translated into career growth opportunities.
- Assisted supervisors in workforce planning and resource allocation to ensure optimal staffing levels during peak periods.
- Conducted training and change management processes to improve operations.
- Met month-end reporting objectives and deadlines.
- Trained employees on forklift
Manager
McDonald’s
2885 Plainfield Rd, Joliet IL
04.2021 - 02.2024
- Led team to achieve operational efficiency through effective scheduling and staff management
- Streamlined inventory management processes to reduce waste and improve supply chain efficiency
- Monitored food safety standards, ensuring compliance with health regulations and company policies
- Conducted performance evaluations, providing constructive feedback to promote staff development.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
Education
High School Diploma -
Morton West High School
2400 Home Ave, Berwyn ILSkills
- Safety management
- Workflow management
- Management support
- Data entry
- Verbal and written communication
- Experienced with technology
- Staff mentoring and coaching
- Multitasking and time management
- Clear communication
- Excel spreadsheets
- Fast learner
- Workflow planning
- Employee communications
- Critical thinking
- Customer service
- Database entry
- Forklift operation
- Loading and unloading
- Shipping and receiving
- Bilingual in English and Spanish
Timeline
Process Assistant and Trainer
Amazon
02.2024 - 07.2025
Manager
McDonald’s
04.2021 - 02.2024
High School Diploma -
Morton West High School