Abagael Osorio

Independent Side Project
During COVID-19 Pandemic

• Organized and coordinated customer orders, ensuring timely and accurate fulfillment.
• Estimated costs for individual and bulk orders, maintaining transparency and customer satisfaction.
• Delivered high-quality customer service, responding to inquiries and resolving issues efficiently.
• Custom orders for cakes and cupcakes.

• Acted as Manager on Duty, overseeing restaurant opening and closing procedures and ensuring smooth, efficient shift transitions.
• Managed all aspects of cash handling with a strong focus on accuracy, security, and accountability.
• Played a key role in opening 3 new restaurant locations across multiple states, leading staff on boarding, training, and the roll out of standardized operational practices.
• Directed crew members during shifts to maintain service quality, enforce company standards, and ensure efficient workflow.
• Maintained a clean, safe, and organized restaurant environment, ensuring all equipment and facilities were in proper working order.
• Consistently delivered exemplary customer service, resolving guest concerns promptly.