Andrea Palencia-Diaz
Frederick,MD
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Assistant/Insurance Administrator
Walker & Dunlop
Bethesda, Maryland
08.2019 - 12.2022
- Prepared compliance reports, applications, documents, and data to renew insurance policies for managed properties.
- Verified and updated client information by analyzing existing evidence on file.
- Reviewed external contracts to advise property agents on insurance requirements and potential liability.
- Created and distributed general property and liability insurance and policy certifications.
- Gathered and analyzed information for the borrower to facilitate insurance audits.
- Administered all communication with borrowers and agents, distributed mail, and scanned legal policy documents.
- Processed insurance invoices for payment.
- Scheduled and planned company-wide group meetings for the servicing insurance department and employee focus groups.
- Processed expense reimbursement requests and prepare monthly reports.
Insurance Verification Coordinator
RadNet
Frederick, MD
08.2017 - 08.2019
- Managed insurance claim authorization and patient insurance payments.
- Performed various administrative tasks by filing medical reports, copying, and faxing documents.
- Resubmitted radiology claims after editing or denial to reduce outstanding debt.
- Established and maintained relationships with insurance providers for productive communications.
- Organized and maintained patient chart filing system from beginning to end.
- Achieved insurance pre-authorizations to enable timely patient procedures.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
Patient Scheduling Coordinator
Community Radiology
Frederick, MD
05.2014 - 08.2017
- Reviewed patient histories and current information while scheduling follow-ups and other appointments.
- Greeted and interacted Spanish speaking patients to provide information, answer questions, and assist with appointment scheduling.
- Completed administrative patient intakes with case histories, insurance information, and mandated forms.
- Developed and implemented efficient scheduling systems to maintain organized medical appointment schedules.
- Managed multiple schedules and prioritized tasks to meet the demands of a fast-paced work environment.
- Processed medical insurance claims and payments.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Education
Associate of Science - Automotive Mechanics
Lincoln College of Technology
Columbia, MD05.2021
Skills
- Insurance Approvals
- ICD-10 Coding
- Insurance Coordination
- Confidential Records Management
- Prior Authorization Processing
- HIPAA Compliance
- Diagnostic Codes
- Records Management Systems
- Excellent Administrative Abilities
- Account Management Software
- Data Entry Software
- Microsoft Office
Languages
Spanish
Native or Bilingual
Timeline
Assistant/Insurance Administrator
Walker & Dunlop
08.2019 - 12.2022
Insurance Verification Coordinator
RadNet
08.2017 - 08.2019
Patient Scheduling Coordinator
Community Radiology
05.2014 - 08.2017
Associate of Science - Automotive Mechanics
Lincoln College of Technology