ANDREA PEREZ
Edinburg,TX
Summary
Cafe Manager adept at implementing customer service initiatives that elevate guest satisfaction. Strong background in employee training, problem solving, and maintaining high operational standards. Committed to delivering quality experiences in fast-paced environments.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Cafe Manager
RESERVA COFFEE ROASTERS
McAllen, Texas
08.2021 - Current
- Supervised daily cafe operations, achieving consistent efficiency and adherence to quality standards.
- Managed daily operations of busy coffee shop environment.
- Trained and supervised baristas on beverage preparation techniques.
- Implemented customer service initiatives that increased guest satisfaction and loyalty.
- Oversaw inventory management, ensuring optimal stock levels to support uninterrupted service.
- Ensured compliance with health and safety regulations in food service.
- Inspected food quality routinely to uphold safety and quality.
- Greeted customers at front counter, answering questions and inputting specialty coffee orders into POS system.
- Interacted with customers to provide assistance with menu selections and any other inquiries or complaints they may have had.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Explained goals and expectations required of trainees.
Education
Some College (No Degree) - Nursing
The University of Texas Rio Grande Valley
Edinburg, TXSkills
- Beverage management
- Food quality monitoring
- Inventory management
- Point of sale operation
- Health regulations compliance
- Employee training
- Customer engagement
- Problem solving
Certification
- Food Management certification
Timeline
Cafe Manager
RESERVA COFFEE ROASTERS
08.2021 - Current
Some College (No Degree) - Nursing
The University of Texas Rio Grande Valley