Andrea Pettigrew
Florissant,Mo
Summary
Service-oriented Guest Service Representative with a strong background in hospitality and customer service. With proven skills in problem-solving, effective communication, and conflict resolution, consistently ensure guest satisfaction and loyalty. Positively impacted previous workplaces by elevating guest experiences, maintaining high standards of cleanliness and organization, and effectively managing front desk operations.
Overview
3
3
years of professional experience
Work History
Administrative Assistant
Healthwise Staffing Solutions
Bridgeton, MO
08.2023 - 12.2023
- Updated databases and spreadsheets regularly to track progress
- Welcomed guests, issued passes, and took incoming phone calls at reception
- Entered information into digital systems to maintain data quality and accuracy
- Maintained scheduling and event calendars for staff meetings, parties, and important deadlines
- Supported workflow of daily administrative tasks to achieve targets and deadlines
- Maintained inventory of office supplies and placed orders
- Assisted in brand building through marketing ads and created strategies to build a social media presence
- Created and maintained spreadsheets with advanced Excel functions and calculations to develop reports and lists
- Prioritized incoming emails and phone calls to ensure timely responses from appropriate personnel
Guest Service Representative
Extended Stay America
Maryland Heights, MO
06.2021 - 08.2023
- Maintained thorough knowledge of hotel services, amenities, room locations, hotel rates, and local attractions.
- Handled guest check-ins and reservations, verifying details, and processing account charges.
- Built customer loyalty with swift, personable attention to special requests.
- Maintained accurate records of reservations, guest details, and special requests in the computer system.
- Streamlined communication between different departments, such as housekeeping, maintenance, and food service teams.
Education
Bachelor of Science - Information Technology
University of Missouri-St.Louis
St Louis, MO05-2028
High School Diploma -
Hazelwood West High School
Hazelwood, MO07-2021
Skills
- Guest Relations
- Information Systems
- Administration
- Analytics and Reporting
- Data Entry
- Customer Service
- Online marketing and advertising
Languages
English, Native
Timeline
Administrative Assistant
Healthwise Staffing Solutions
08.2023 - 12.2023
Guest Service Representative
Extended Stay America
06.2021 - 08.2023
Bachelor of Science - Information Technology
University of Missouri-St.Louis
High School Diploma -
Hazelwood West High School