Andrea Pival
Mansfield,OH
Summary
Service-oriented individual with several years experience in building positive business and customer relationships. Focused and diligent in completing tasks on time. Strong background of physical stamina and consistent adherence to established processes and procedures; while being open to present and/or implement new practices based on fluctuating circumstances.
Overview
17
17
years of professional experience
Work History
City Letter Carrier
United States Postal Service, USPS
Mansfield, Ohio
11.2017 - Current
- Performed daily pre-trip inspections on vehicles prior to use.
- Adhered to all USPS regulations as they pertain to letter carrier duties.
- Collaborated with other carriers in order to complete routes efficiently and effectively.
- Ensured that all safety guidelines were followed during deliveries.
- Loaded mail into delivery vehicle according to established procedures.
- Delivered mail and packages to residences and businesses on a daily basis.
- Operated company vehicle in a safe manner while delivering mail along the assigned route.
- Delivered and collects mail on foot or by vehicle under varying road and weather conditions.
- Responsible for training new hires.
Customer Service Supervisor
United States Postal Service, USPS
Mansfield, Ohio
03.2024 - 06.2024
- Resolved escalated customer disputes in a timely manner while maintaining good relationships with customers.
- Ensured all customer inquiries were handled in accordance with company standards and regulations.
- Assisted customers with product inquiries and resolving complaints promptly and professionally.
- Maintained accurate records of customer interactions for future reference.
Assistant Herd Manager
Hendren Dairy
Centerburg, Ohio
01.2015 - 11.2017
- Assisted with the daily care and management of a large dairy herd.
- Monitored environmental conditions within barns to maintain healthy living spaces for cows.
- Conducted routine physical exams of animals to detect any signs of illness or injury.
- Routinely created and maintained treatment protocols.
Live in Caretaker
Private Residence
Mansfield, Ohio
01.2013 - 12.2015
- Encouraged independence while still providing necessary assistance whenever required.
- Maintained detailed records of patient progress notes and care plans.
- Kept family members informed about changes in the client's physical or mental condition.
- Created an environment that was comfortable and conducive to the well-being of the resident.
- Provided personal care assistance with bathing, dressing, grooming, eating, and other activities of daily living.
- Implemented and maintained safety protocols in conjunction with the families personal preferences.
- Provided emotional support during times of distress or loneliness.
- Assisted with ambulation when needed using appropriate equipment such as wheelchairs or walkers.
Assistant Herd Manager
Culler Farms
Lucas, Ohio
08.2007 - 02.2015
- Assisted with the daily care and management of a small dairy herd. Including feeding, milking, medicating, and general herd health maintenance.
- Monitoring and maintaining herd records, such as breeding records, milk production records, and animal health records.
- Organized herd vaccinations and deworming programs according to best practices standards set by industry professionals.
- Provided guidance and instruction to employees regarding proper handling techniques for cows during milking process.
- Developed protocols for administering medications to treat various illnesses in cows.
- Adhered to dairy sanitation procedures to minimize spread of disease, germs and microbes.
Education
Some College (No Degree) - Dairy Cattle Production And Management
The Ohio State University: Agricultural Technical Institute
Wooster, OHSkills
- Attention to detail
- Compliance with verbal and written instruction
- Compassionate to public inquiry with attention to timely resolution
- Written Communication
- Organizational Skills
- Problem-solving abilities
- Multitasking
- Safety awareness
- Weather Tolerance
References
Joseph Donaldson- Customer Service Supervisor USPS
419.564.4719
Dale Hendren-Owner, Hendren Farms
740.404.0670
Jacob Culler- Owner/Manager, Culler Farms
419.571.4720
Jessica Mcquillen-Ashland City Schools
419.512.2823
Timeline
Customer Service Supervisor
United States Postal Service, USPS
03.2024 - 06.2024
City Letter Carrier
United States Postal Service, USPS
11.2017 - Current
Assistant Herd Manager
Hendren Dairy
01.2015 - 11.2017
Live in Caretaker
Private Residence
01.2013 - 12.2015
Assistant Herd Manager
Culler Farms
08.2007 - 02.2015
Some College (No Degree) - Dairy Cattle Production And Management
The Ohio State University: Agricultural Technical Institute