Andrea Polanco
Edison,NJ
Summary
Motivated individual with experience in customer service. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
4
4
years of professional experience
Work History
Account Manager
Open Hospitality
02.2008 - 10.2009
- Project manager/key point person between hotel client and sales, web development & design team.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Evaluated client needs and developed tailored solutions to increase positive customer ratings.
Office Administrative Assistant
Open Hospitality
09.2006 - 02.2008
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided support to company employees with researching prospective clients, data entry and clerical work .
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Contributed to cost savings through diligent monitoring of office supplies inventory and shopping different vendors for best pricing.
Customer Service Representative
Commerce Bank
06.2005 - 09.2006
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- As a previous Commerce teller, engaged in dual roles to reduce customer wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Recommended and started their CASH program to initialize supervisor training.
Education
No Degree - Small Business Administration And Management
Borough of Manhattan Community College of The City University of New York
New York, NYSkills
- Account Management
- Customer Service
- Client Relations
- Fluent in Spanish
Timeline
Account Manager
Open Hospitality
02.2008 - 10.2009
Office Administrative Assistant
Open Hospitality
09.2006 - 02.2008
Customer Service Representative
Commerce Bank
06.2005 - 09.2006
No Degree - Small Business Administration And Management
Borough of Manhattan Community College of The City University of New York