Andrea Portlock
Barnhart,MO
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success.
Overview
5
5
years of professional experience
Work History
PSR II
Mercy Hospital St. Louis
Festus, MO
11.2024 - Current
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Utilized various software and tools to streamline processes and optimize performance.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Assisted with customer requests and answered questions to improve satisfaction.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
Patient Service Representative
Washington University
St Louis, MO
01.2021 - 10.2024
- Scheduled and confirmed patient appointments with patients and healthcare professionals.
- Facilitated patient registration, verifying all required documentation is collected and filed properly.
- Organized and maintained records by updating and obtaining both personal and financial information from patients.
- Scanned documents into electronic health record system as needed.
- Participated in training sessions to stay updated on healthcare policies and registration software.
- Adhered to HIPAA regulations when handling confidential patient information.
- Answered incoming calls in a professional manner.
- Obtained proper authorization and identification to release confidential medical records.
Research Data Coordinator
Washington University
11.2019 - 06.2020
- Maintained confidentiality of all collected data as per organization's policies and guidelines.
- Kept patient care protocols and clinical trial operations in compliance.
- Collaborated closely with researchers throughout the entire project lifecycle in order to ensure successful completion.
- Gathered and reviewed study data.
Education
Office Technology Program - Medical Secretarial Specialty, Office Systems Technology with Medical Emphasis
Jefferson College
Hillsboro, MO01.1990
Skills
- Epic charting
- Electronic health records
- Insurance verification
- Patient registration
- Appointment scheduling
- Customer service
- Confidentiality compliance
- Effective communication
- Team collaboration
- Documentation accuracy
- Multitasking Abilities
- Dependable and responsible
- Organizational skills
- Written communication
Employment Skills
- Developed ability to work in a fast-paced atmosphere with minimal direction
- Maintains leadership by facilitating teamwork in an office environment
- Maintained excellent customer relations with physicians, upper levels of management, clients, and patients
- Diplomatically resolved patient complaints on an as-needed basis
- Delegated responsibilities to employees to meet company's expectations
References
References available upon request.
Timeline
PSR II
Mercy Hospital St. Louis
11.2024 - Current
Patient Service Representative
Washington University
01.2021 - 10.2024
Research Data Coordinator
Washington University
11.2019 - 06.2020
Office Technology Program - Medical Secretarial Specialty, Office Systems Technology with Medical Emphasis
Jefferson College
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