Andrea Prado
Orange,CA
Summary
An enthusiastic, friendly professional who is seeking a position where I can utilize my background in customer service and guest relations to ensure successful outcomes. With a strong work ethic and being experienced with communication skills, problem-solving, and efficient task completion, I hope to showcase my adaptability and interpersonal skills.
Overview
8
8
years of professional experience
Work History
Lead Bartender | Guest Relations
Del Frisco's Double Eagle Steakhouse
San Diego, CA
08.2020 - 01.2024
- Developed strong customer relationships by maintaining a positive attitude and providing attentive responses.
- Provided assistance in the training and development of new hires, and retraining of other employees.
- Communicated with customers, management, and sales team to better understand customers' needs and recommend appropriate solutions.
- Executed monthly inventory reports and assisted with requisitions of all necessary products.
Bartender | Server
Oceanaire Seafood Room
San Diego, CA
10.2018 - 08.2020
- Resolved customer complaints promptly and professionally while adhering to company guidelines.
- Maintained a polite and professional demeanor to patrons to build rapport and loyalty.
- Handled money transactions accurately while following company procedures for conducting cash and credit card payments.
- Conducted regular inspections of assigned sections in the establishment, addressing any maintenance issues and ensuring compliance with safety regulations.
Private Event Leader | Bartender | Server
Seasons 52
San Diego, CA
08.2015 - 09.2018
- Provided guidance and support to team members throughout the process of handling private events.
- Created detailed timelines for each event component to ensure timely completion of tasks.
- Remained calm and poised during busy periods, promoting great customer service to guests.
- Educated guests about the brand to incite excitement about the company's mission and values.
Education
Real Estate License -
Colibri Real Estate School
01-2024
Bachelor of Science - Speech, Language, And Hearing Sciences
San Diego State University
San Diego, CA05-2017
Associate of Arts - Business
Fullerton College
Fullerton05-2014
Skills
- Customer Service & Satisfaction
- Time Management
- Communication
- Problem Solving
- Adaptability and Flexibility
- Detail Oriented
- Microsoft Office Skills
- Bilingual - Spanish
Timeline
Lead Bartender | Guest Relations
Del Frisco's Double Eagle Steakhouse
08.2020 - 01.2024
Bartender | Server
Oceanaire Seafood Room
10.2018 - 08.2020
Private Event Leader | Bartender | Server
Seasons 52
08.2015 - 09.2018
Real Estate License -
Colibri Real Estate School
Bachelor of Science - Speech, Language, And Hearing Sciences
San Diego State University
Associate of Arts - Business
Fullerton College
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