Jordan South
Customer Service Representative
Las Vegas,NV
Summary
Enthusiastic sales and customer service professional with a proven track record in delivering 5-star service in high-volume environments. Demonstrating expertise in product knowledge & upselling, resulting in enhanced guest experiences and increased sales. Reliable & dedicated, with a stellar attendance record and commitment to quality work. Seeking a position where my skills in customer engagement, multitasking, and event coordination can contribute to organizational success.
Overview
8
8
years of professional experience
2
2
Certifications
Work History
Food Runner
Del Frisco's Double Eagle Steakhouse
08.2024 - Current
- Delivered high-quality, chef-crafted dishes with precision and efficiency in a 400-seat upscale steakhouse renowned for hosting high-profile guests and large private events.
- Coordinated with culinary and service teams to ensure seamless timing and accuracy of food delivery during peak service, often managing multiple coursed meals simultaneously.
- Supported banquet and private dining events for parties of 20–100+ guests, maintaining fine dining standards under fast-paced, high-pressure conditions.
- Memorized and communicated complex menu details, including steak temperatures, sauces, allergens, and wine pairings, to ensure guest satisfaction and accuracy.
- Maintained exceptional plate presentation, cleanliness, and organization across expo and service stations in accordance with brand and health standards.
- Acted as a vital link between kitchen and front-of-house, relaying time-sensitive information to ensure smooth and elevated guest experiences.
- Assisted with floor support including table resets, guest seating logistics, and rapid coordination during high-volume shifts and VIP service.
Model Budtender
Jardin Premium Cannabis Dispensary
09.2022 - 07.2024
- Delivered exceptional customer service in a high-end dispensary environment, fostering a welcoming and knowledgeable atmosphere
- Managed large cash transactions with precision and accuracy, ensuring compliance with all financial regulations and policies
- Developed extensive knowledge of cannabis products, including strains, edibles, and concentrates, to provide tailored recommendations to diverse clientele
- Represented the dispensary at multiple high-profile events, engaging with celebrity clients and enhancing brand visibility through model representation
- Educated customers on safe usage, product effects, and industry trends, contributing to informed purchasing decisions and increased customer loyalty
VIP Table Host
The Still, Crafts Drafts, and Eatery - Mirage
10.2021 - 11.2022
- Fostered a welcoming atmosphere by engaging guests in a friendly and hospitable manner, ensuring a memorable dining experience
- Presented beer lists and expertly guided patrons through cocktail selections, sharing insights into the venue's unique offerings
- Maintained in-depth knowledge of draft beer options and signature cocktails to provide informed recommendations to guests
- Successfully catered to large BEO parties, ensuring seamless service and satisfaction for all attendees
- Managed phone inquiries to schedule and confirm reservations, process takeout orders, and address service-related questions efficiently
Lead Model Cocktail Server
Hilton Grand Vacations
03.2018 - 09.2021
- Delivered exceptional VIP bottle service, including mixers and garnishes, to large guest parties, enhancing their overall experience
- Assisted with promotional events and catered to high-profile groups in tables or cabanas, providing cocktails, food, and amenities
- Operated POS terminals for order entry, bill splitting, and accurate total calculations, ensuring efficient transactions
- Complied with all state regulations regarding alcohol service and consistently exceeded organizational standards in employee evaluations
- Enhanced the experience for Hilton members and hotel guests by attentively addressing their needs poolside with prompt and efficient service
Spa Attendant
Red Rock Casino Resort & Spa
01.2017 - 02.2018
- Supported fitness center activities by cleaning machines, replenishing bottled water, replacing hand towels, and refilling spa water.
- Supported front desk operations including booking appointments, greeting guests upon arrival, processing payments accurately while maintaining confidentiality of client information.
- Established rapport with clients by remembering personal preferences, providing attentive service and understanding their unique needs.
- Greeted guests and escorted to correct treatment rooms.
Skills
Customer Service
Wine, Spirits & Mixology knowledge
Sales & Promotions
Cash Handling
Event Coordination
Regulatory Compliance
Social media marketing
Multitasking
Upbeat and Charismatic Personality
Certification
Alcohol Certification
Timeline
Food Runner
Del Frisco's Double Eagle Steakhouse
08.2024 - Current
Model Budtender
Jardin Premium Cannabis Dispensary
09.2022 - 07.2024
VIP Table Host
The Still, Crafts Drafts, and Eatery - Mirage
10.2021 - 11.2022
Lead Model Cocktail Server
Hilton Grand Vacations
03.2018 - 09.2021
Spa Attendant
Red Rock Casino Resort & Spa
01.2017 - 02.2018