Jordan South
Customer Service Representative
Las Vegas,NV
Summary
Enthusiastic sales and customer service professional with a proven track record in delivering 5-star service in high-volume environments. Demonstrating expertise in product knowledge & upselling, resulting in enhanced guest experiences and increased sales. Reliable & dedicated, with a stellar attendance record and commitment to quality work. Seeking a position where my skills in customer engagement, multitasking, and event coordination can contribute to organizational success.
Overview
8
8
years of professional experience
2
2
Certifications
Work History
Food Runner
Del Frisco's Double Eagle Steakhouse
08.2024 - Current
- Delivered high-quality, chef-crafted dishes with precision and efficiency in a 400-seat upscale steakhouse renowned for hosting high-profile guests and large private events.
- Coordinated with culinary and service teams to ensure seamless timing and accuracy of food delivery during peak service, often managing multiple coursed meals simultaneously.
- Supported banquet and private dining events for parties of 20–100+ guests, maintaining fine dining standards under fast-paced, high-pressure conditions.
- Memorized and communicated complex menu details, including steak temperatures, sauces, allergens, and wine pairings, to ensure guest satisfaction and accuracy.
- Maintained exceptional plate presentation, cleanliness, and organization across expo and service stations in accordance with brand and health standards.
- Acted as a vital link between kitchen and front-of-house, relaying time-sensitive information to ensure smooth and elevated guest experiences.
- Assisted with floor support including table resets, guest seating logistics, and rapid coordination during high-volume shifts and VIP service.
Model Budtender
Jardin Premium Cannabis Dispensary
09.2022 - 07.2024
- Delivered exceptional customer service in a high-end dispensary environment, fostering a welcoming and knowledgeable atmosphere
- Managed large cash transactions with precision and accuracy, ensuring compliance with all financial regulations and policies
- Developed extensive knowledge of cannabis products, including strains, edibles, and concentrates, to provide tailored recommendations to diverse clientele
- Represented the dispensary at multiple high-profile events, engaging with celebrity clients and enhancing brand visibility through model representation
- Educated customers on safe usage, product effects, and industry trends, contributing to informed purchasing decisions and increased customer loyalty
VIP Table Host
The Still, Crafts Drafts, and Eatery - Mirage
10.2021 - 11.2022
- Fostered a welcoming atmosphere by engaging guests in a friendly and hospitable manner, ensuring a memorable dining experience
- Presented beer lists and expertly guided patrons through cocktail selections, sharing insights into the venue's unique offerings
- Maintained in-depth knowledge of draft beer options and signature cocktails to provide informed recommendations to guests
- Successfully catered to large BEO parties, ensuring seamless service and satisfaction for all attendees
- Managed phone inquiries to schedule and confirm reservations, process takeout orders, and address service-related questions efficiently
Lead Model Cocktail Server
Hilton Grand Vacations
03.2018 - 09.2021
- Delivered exceptional VIP bottle service, including mixers and garnishes, to large guest parties, enhancing their overall experience
- Assisted with promotional events and catered to high-profile groups in tables or cabanas, providing cocktails, food, and amenities
- Operated POS terminals for order entry, bill splitting, and accurate total calculations, ensuring efficient transactions
- Complied with all state regulations regarding alcohol service and consistently exceeded organizational standards in employee evaluations
- Enhanced the experience for Hilton members and hotel guests by attentively addressing their needs poolside with prompt and efficient service
Spa Attendant
Red Rock Casino Resort & Spa
01.2017 - 02.2018
- Supported fitness center activities by cleaning machines, replenishing bottled water, replacing hand towels, and refilling spa water.
- Supported front desk operations including booking appointments, greeting guests upon arrival, processing payments accurately while maintaining confidentiality of client information.
- Established rapport with clients by remembering personal preferences, providing attentive service and understanding their unique needs.
- Greeted guests and escorted to correct treatment rooms.
Skills
Customer Service
Certification
Alcohol Certification
Timeline
Food Runner
Del Frisco's Double Eagle Steakhouse
08.2024 - Current
Model Budtender
Jardin Premium Cannabis Dispensary
09.2022 - 07.2024
VIP Table Host
The Still, Crafts Drafts, and Eatery - Mirage
10.2021 - 11.2022
Lead Model Cocktail Server
Hilton Grand Vacations
03.2018 - 09.2021
Spa Attendant
Red Rock Casino Resort & Spa
01.2017 - 02.2018
Similar Profiles
Ezra MorrisEzra Morris
Fine Dining Server at Del Frisco's Double Eagle SteakhouseFine Dining Server at Del Frisco's Double Eagle Steakhouse
Laurel KrachtLaurel Kracht
Food Runner at Del Frisco's Double Eagle SteakhouseFood Runner at Del Frisco's Double Eagle Steakhouse
Andrea PradoAndrea Prado
Lead Bartender | Guest Relations at Del Frisco's Double Eagle SteakhouseLead Bartender | Guest Relations at Del Frisco's Double Eagle Steakhouse
Angela ThompsonAngela Thompson
Assistant Case Manager at Sana Assisted LivingAssistant Case Manager at Sana Assisted Living
Drevon ReedDrevon Reed
CDL Class A Driver at Ryder Integrated LogisticsCDL Class A Driver at Ryder Integrated Logistics