Reliable, eager and customer-oriented individual looking to gain employment as a flight attendant with SkyWest Airlines where I can harness my 10 years of customer service and hospitality experience.
Overview
2
2
years of professional experience
Work History
Supervisor, Cross Utilized
Menzies Aviation
Lubbock, Texas
2024.05 - Current
Ensured adherence to highest possible standards for safe and secure operations.
Established effective communication channels with various departments to proactively identify and resolve service-related concerns, optimizing service quality.
Efficiently resolved customer service issues, emphasizing effective problem-solving for positive resolution
Assisted individuals requiring special assistance or traveling as UMNRs
Passenger Service Agent
Menzies Aviation
Lubbock, TX
2024.01 - 2024.05
Maintained strict adherence to safety policies and procedures by verifying passengers' documentation at check-in
Boarded passengers, closed aircraft doors and pulled jet bridge to prepare for departure.
Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
Assistant Manager
Summit House Restaurant
Whitefish, MT
2022.11 - 2023.04
Ensured compliance with safety regulations and company policies.
Facilitated positive outcomes by efficiently managing customer service inquiries and resolving complaints.
Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Coordinated with other departments to ensure smooth flow of operations.
Education
Bachelor of Arts - General Studies
Harding University
Searcy, AR
2012-05
Skills
Conflict Management
Effective Communication
Leadership
Adaptability
Customer Service
Time Management
Federal Aviation Regulations
Food Handling Safety Procedures
Timeline
Supervisor, Cross Utilized
Menzies Aviation
2024.05 - Current
Passenger Service Agent
Menzies Aviation
2024.01 - 2024.05
Assistant Manager
Summit House Restaurant
2022.11 - 2023.04
Bachelor of Arts - General Studies
Harding University
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