Andrea Quigley
Lubbock,TX
Summary
Reliable, eager and customer-oriented individual looking to gain employment as a flight attendant with SkyWest Airlines where I can harness my 10 years of customer service and hospitality experience.
Overview
2
2
years of professional experience
Work History
Supervisor, Cross Utilized
Menzies Aviation
Lubbock, Texas
05.2024 - Current
- Ensured adherence to highest possible standards for safe and secure operations.
- Established effective communication channels with various departments to proactively identify and resolve service-related concerns, optimizing service quality.
- Efficiently resolved customer service issues, emphasizing effective problem-solving for positive resolution
- Assisted individuals requiring special assistance or traveling as UMNRs
Passenger Service Agent
Menzies Aviation
Lubbock, TX
01.2024 - 05.2024
- Maintained strict adherence to safety policies and procedures by verifying passengers' documentation at check-in
- Boarded passengers, closed aircraft doors and pulled jet bridge to prepare for departure.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
Assistant Manager
Summit House Restaurant
Whitefish, MT
11.2022 - 04.2023
- Ensured compliance with safety regulations and company policies.
- Facilitated positive outcomes by efficiently managing customer service inquiries and resolving complaints.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Coordinated with other departments to ensure smooth flow of operations.
Education
Bachelor of Arts - General Studies
Harding University
Searcy, AR05-2012
Skills
- Conflict Management
- Effective Communication
- Leadership
- Adaptability
- Customer Service
- Time Management
- Federal Aviation Regulations
- Food Handling Safety Procedures
Timeline
Supervisor, Cross Utilized
Menzies Aviation
05.2024 - Current
Passenger Service Agent
Menzies Aviation
01.2024 - 05.2024
Assistant Manager
Summit House Restaurant
11.2022 - 04.2023
Bachelor of Arts - General Studies
Harding University