Andrea Ramdatt
Vero Beach
Summary
My name is Andrea Ramdatt, I'm 31 years old and a mother of 3 boys. I've been at the home depot for almost 10 years and learned alot from here. Resourceful Associate - Contractor Sales professional bringing experience in building productive client relationships and strategic partnerships. Strong negotiation skills coupled with the ability to understand complex project specifications and provide accurate quotes. Proven success in driving sales growth, managing large accounts, and providing top-notch customer service. Showcased leadership qualities and commitment to team collaboration that drives positive results.
Overview
9
9
years of professional experience
2013
2013
years of post-secondary education
Work History
Associate - Contractor Sales
Home Depot
Vero Beach
04.2025 - Current
- Developed sales plans, strategies, and tactics to increase customer base.
- Resolved customer complaints quickly and efficiently.
- Processed payments from customers via check or credit card transactions.
- Monitored competitor activities in order to stay ahead of the competition.
- Maintained relationships with existing customers through regular follow-up calls.
- Conducted online research related to industry news and updates.
Hardware Supervisor
Home Depot
Vero Beach
07.2024 - Current
- Participated in meetings with other departments regarding future requirements for new hardware.
- Monitored network performance and took corrective measures as needed.
- Collaborated with other supervisors to ensure smooth integration between different software applications running on multiple platforms.
- Maintained fully stocked shelves to ensure product availability.
- Acquired comprehensive knowledge of diverse tools to improve workflow and productivity.
- Delivered exceptional customer service by addressing client inquiries and resolving issues promptly.
Customer Service Manager
Home Depot
Vero Beach
07.2016 - Current
- Managed and guided customer service representatives to meet performance targets.
- Performed quality assurance checks on calls handled by agents in order to maintain high levels of accuracy in responses provided by agents.
- Monitored staff performance to ensure adherence to customer service standards.
- Served as point-of-contact between customers and internal teams regarding escalated issues requiring special attention.
Education
High School Diploma
Ft. Pierce, FLSkills
- Sales strategy
- Customer relationship management
- Payment processing
- Competitor analysis
- Lead generation
- Customer service management
- Team leadership
- Effective communication
- Time management
- Conflict resolution
- Sales presentations
- Customer feedback
Timeline
Associate - Contractor Sales
Home Depot
04.2025 - Current
Hardware Supervisor
Home Depot
07.2024 - Current
Customer Service Manager
Home Depot
07.2016 - Current
High School Diploma
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