Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Andrea Ramirez

Goleta,CA

Summary

I am an organized and dependable candidate who has been successful at managing multiple priorities with a positive attitude. I have a willingness to take on added responsibilities to meet team goals and am able to communicate in Spanish to assure that guests are able to have the best experience possible.

Overview

4
4
years of professional experience

Work History

Retail Team Leader

Santa Barbara Zoo
04.2021 - Current
  • Trained team members in successful strategies to meet operational and sales targets.
  • Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
  • Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
  • Assigned jobs to individual employees by considering factors such as previous training, current abilities and general knowledge.
  • Educated staff on strategies for handling difficult customers and challenging situations.

Retail Sales Associate

Santa Barbara Zoo
06.2019 - 04.2021
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Maintained clean sales floor and straightened and faced merchandise at all 4 shops located in the zoo.
  • Answered questions about store policies and addressed any customer concerns.
  • Issued receipts and processed refunds, credits or exchanges.
  • Opened and closed store independently and prepared nightly bank drop for manager.
  • Spoke to customers in native language to increase loyalty and establish relationships.
  • Greeted customers and helped with product questions, selections and purchases.

Education

Dos Pueblos Senior High School
Goleta, CA
06.2021

Skills

  • Customer Inquiries
  • Register Operations
  • Guest Experiences
  • Goal-Driven
  • Self-Motivated
  • Flexible and Adaptable
  • Fluency in Spanish
  • Cleaning and Sanitizing
  • Money Handling
  • Customer Service
  • Critical Thinking

Languages

Spanish
Native or Bilingual

Timeline

Retail Team Leader

Santa Barbara Zoo
04.2021 - Current

Retail Sales Associate

Santa Barbara Zoo
06.2019 - 04.2021

Dos Pueblos Senior High School
Andrea Ramirez