Andrea RAMIREZ
Paramount,CA
Summary
To acquire work experience that will expand knowledge in a professional environment and apply it to short & long term goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Barista
Target
08.2023 - Current
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
Behavior Technician
Autism Learning Partners
03.2023 - 11.2023
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs and anecdotal notes
- Worked as part of collaborative team to address changing needs of children and families
- Promoted positive interactions of children with ADHD, Autism and oppositional defiance behavior by using visual supports, simplifying communication and utilizing stress scales to turn emotions into concrete concepts
- Conducted functional behavior assessments, functional analysis, preference assessments and assessments of basic learning and language skills to identify target behaviors and purpose of behaviors.
- Enhanced client progress by implementing individualized behavior intervention plans.
- Collaborated with multidisciplinary teams to develop comprehensive treatment strategies for clients.
Cake Decorator
Porto's Bakery And Cafe
04.2021 - 04.2023
- Complete number of cakes needed for all day
- Labeling items accordingly day by day
- Prepared special creams and frostings for cakes and other dessert specialties.
- Collaborated with the baking team to ensure seamless production of cakes, resulting in increased efficiency.
- Mentored new employees on cake decorating techniques, fostering a positive work environment and promoting skill development.
- Maintained a clean and sanitary workspace, adhering to strict food safety guidelines and ensuring overall quality control.
- Assisted customers with selecting suitable cake designs based on their preferences, demonstrating excellent listening skills and attention to detail.
- Kept work area safe and sanitized by washing utensils, tools, and countertops.
- Verified accuracy of orders while meeting strict deadlines on producing completed products.
- Improved bakery sales by creating innovative cake designs for holidays and special events.
Package Handler
FedEx Ground
09.2020 - 02.2021
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Supported team morale by fostering positive communication and collaboration among coworkers.
- Demonstrated commitment to quality control by consistently meeting or exceeding company standards for accuracy in sorting and labeling packages.
- Collaborated closely with supervisors, providing valuable input on process improvements for more streamlined package handling.
Cashier
Cedar Fair, L.P, Knott's Berry Farm
03.2019 - 10.2020
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels
- Helped customers complete purchases, locate items and join reward programs
- Restocked and organized merchandise in front lanes
- Answered questions about store policies and addressed customer concerns
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance
- Mentored new team members on POS system operation, customer service strategies and sales goals
- Performed cash, card and check transactions to complete customer purchases.
Cashier
Golden Bowl
06.2019 - 11.2019
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels
- Worked flexible schedule and extra shifts to meet business needs
- Helped customers complete purchases, locate items
- Restocked and organized merchandise in front lanes
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals
- Helped customers complete purchases, locate items and join reward programs
- Greeted customers entering store and responded promptly to customer needs
- Welcomed customers and helped determine their needs
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Education
High School Diploma -
Paramount High School
Paramount, CA06.2020
Skills
- Diligence
- Team player
- Work Order Following
- Customer Experience
- Package Loading
- Customer Needs Assessments
- Analytic
- Multi-tasker
- Perseverance
- Quick Learner
- Integrity
Certification
Food Handler Certification
Languages
Spanish
Professional Working
Timeline
Barista
Target
08.2023 - Current
Behavior Technician
Autism Learning Partners
03.2023 - 11.2023
Cake Decorator
Porto's Bakery And Cafe
04.2021 - 04.2023
Package Handler
FedEx Ground
09.2020 - 02.2021
Cashier
Golden Bowl
06.2019 - 11.2019
Cashier
Cedar Fair, L.P, Knott's Berry Farm
03.2019 - 10.2020
High School Diploma -
Paramount High School