Andrea Ramirez
Mesa,AZ
Summary
Hardworking and dedicated college student with a desire to take on new challenges. Skilled in time management, adaptability, working effectively, and quick to master new skills. I consider myself an outgoing and highly motivated individual pursuing flexible part-time employment that works with my school and other work schedule
Overview
6
6
years of professional experience
Work History
Barista Shift Lead
Dutch Bros Coffee
Mesa, AZ
08.2021 - Current
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Supervised team of employees, maintaining positive and productive atmosphere to enhance employee experience.
- Greeted customers at front counter, answering questions and inputting specialty coffee orders into POS system.
- Explained goals and expectations required of trainees.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Resolved customer complaints or referred them to a manager as needed.
- Trained new baristas on proper procedures for making drinks, handling cash transactions, and cleaning duties.
- Provided excellent customer service and ensured all customers left satisfied.
Crew Team Member
Raising Cane's Restaurants
Mesa, AZ
05.2021 - 07.2024
- Interacted pleasantly with guests to deliver quality customer service.
- Warmly greeted visitors to promote great customer service and positive ordering experience.
- Restocked napkins, condiments and utensils at self-service areas during slow periods.
- Served food and beverages at take-out counters to provide fast service to waiting guests.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Performed store opening and closing procedures as directed by management team.
Crew Trainer
McDonald's
Mesa, AZ
01.2019 - 02.2021
- Instructed new team members on correct procedures for operations.
- Explained goals and expectations required of trainees.
- Greeted customers and provided friendly customer service.
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
- Resolved customer complaints in a professional manner.
- Operated cash registers to process payments for goods and services.
Education
Bachelor of Science - Neuroscience
Arizona State University
Tempe, AZ05-2025
High School Diploma -
Red Mountain High School
Mesa, AZ05-2021
Skills
- Menu Development
- Espresso Machine Operation
- POS System Operation
- Barista Training
- Team Building and Leadership
- Work Planning and Prioritization
- Customer Service
Languages
Spanish
Professional
Affiliations
- Member of the Pre-Dental Society at ASU
- Member of Global Dental Brigades at ASU
- Assisted in a week-long brigade in Panama this past December where multiple pre-dental students provided dental care and medical services to community members.
References
References available upon request.
Timeline
Barista Shift Lead
Dutch Bros Coffee
08.2021 - Current
Crew Team Member
Raising Cane's Restaurants
05.2021 - 07.2024
Crew Trainer
McDonald's
01.2019 - 02.2021
Bachelor of Science - Neuroscience
Arizona State University
High School Diploma -
Red Mountain High School