Andrea Raymond
Clarion,PA
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
5
5
years of professional experience
1
1
Certification
Work History
General Manager
Charter Foods
SLIPPERY ROCK, Pennsylvania
06.2022 - Current
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Assessed reports to evaluate performance, develop targeted improvements and implement changes.
Assistant Manager
Charter Foods
Clarion, PA
10.2020 - 06.2022
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
Resident Care Aide
Country Springs
Sligo, PA
11.2017 - 03.2019
- Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
- Documented residents' mental status, sleep and eating patterns in medical record books.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
Cashier
Commet Food Warehouse
Clarion, PA
04.2016 - 11.2017
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
Crew Member
McDonald's
Clarion, PA
11.2015 - 04.2016
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Took orders, prepared meals and collected payments.
- Kept food preparation area, equipment and utensils clean and sanitary.
- Worked front counter, drive-thru and other areas.
Education
No Degree - Social Work
Clarion University of Pennsylvania
Clarion, PAGED -
Union High School
Rimersburg, PA06.2017
Skills
- Oracle E-Business Suite Financials
- Problem Anticipation and Resolution
- Financial Management
- Originality and Creativity
- Customer Service
- Human Resources Oversight
- Financial Statement Review
- Microsoft Office
- Microsoft Excel
- Microsoft Project
- Supplier Monitoring
- Financial Forecasting
Certification
- ServSafe Certified
Timeline
General Manager
Charter Foods
06.2022 - Current
Assistant Manager
Charter Foods
10.2020 - 06.2022
Resident Care Aide
Country Springs
11.2017 - 03.2019
Cashier
Commet Food Warehouse
04.2016 - 11.2017
Crew Member
McDonald's
11.2015 - 04.2016
No Degree - Social Work
Clarion University of Pennsylvania
GED -
Union High School
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