Andrea Reed
Norristown,PA
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Janitorial
Jani-King
10.2012 - Current
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
- Kept public pathways clear of safety hazards and spills with regular checks and attention.
Adminstrative Assistant
Rising Scholars Learning Center
11.2022 - 09.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Transcribed and organized information to assist in preparing speeches and presentations.
- Assisted coworkers and staff members with special tasks on daily basis.
Customer Service Representative
Comcast
03.2018 - 05.2021
- Provided prompt customer service with a professional, friendly and patient attitude
- Proactively memorized company products and services
- Received a 5 star customer satisfaction rating through voice, chat and email communications
- Listened, diagnosed, and resolved technical issues guiding users through step by step solutions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
Administrative Coordinator
Small Grapes LLC
03.2016 - 03.2021
- Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
- Coordinated and scheduled meetings and appointments to keep organization running smoothly.
- Monitored and directed incoming mail and prepared outgoing mail.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Implemented project management techniques to overcome obstacles and increase team productivity.
Education
GED -
Montgomery County Community College
Blue Bell, PASkills
- Billing
- Microsoft word (6 years)
- Scheduling
- Childcare (10 years)
- Receptionist
- Cashier (3 years)
- Early Childhood Education
- Babysitting
- Cleaning Experience
- Teaching
- Bookkeeping
- Food Preparation
- Infant Care
- Administrative Experience
- Childcare
- Early childhood education
- Experience working with students
- Serving
- Customer service
- Cash register
- Sales
- Toddler Care
- Classroom Management
- Special Needs
- Math
Certification
CPR Certification
Timeline
Adminstrative Assistant
Rising Scholars Learning Center
11.2022 - 09.2023
Customer Service Representative
Comcast
03.2018 - 05.2021
Administrative Coordinator
Small Grapes LLC
03.2016 - 03.2021
Janitorial
Jani-King
10.2012 - Current
GED -
Montgomery County Community College