Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tamara Truelove

Detroit

Summary

Online Customer Service Commerce with demonstrated skills in dedicated support, organization, and problem-solving. Proven strengths in establishing rapport with customers and building lucrative partnerships. Goal-oriented professional with extensive experience in dedicated customer service. Remains highly poised, positive and confident to thrive in fast-paced environment. Focused on continual self-improvement to professionally represent company.

Overview

5
5
years of professional experience

Work History

Janitorial

DM BURR GROUP
Redford
08.2023 - 01.2025
  • Performed daily cleaning and maintenance tasks, including sweeping, mopping, vacuuming, and dusting
  • Ensured cleanliness and sanitation of restrooms by regularly disinfecting surfaces and replenishing supplies
  • Managed waste disposal in accordance with company policies and procedures
  • Collaborated with team members to coordinate cleaning schedules for optimal efficiency
  • Maintained inventory of cleaning supplies and equipment, promptly reporting any shortages or malfunctions

Housekeeper

Holiday Inn
Livonia
09.2021 - 11.2024
  • Maintained cleanliness and tidiness of assigned rooms, ensuring a comfortable and welcoming environment for guests
  • Performed thorough cleaning tasks such as dusting, vacuuming, mopping floors, and changing linens to meet high standards of cleanliness
  • Implemented efficient cleaning techniques to complete tasks in a timely manner while maintaining quality results
  • Stocked and replenished room supplies including toiletries, towels, and linens to ensure guest satisfaction
  • Collaborated with the front desk team to prioritize room assignments based on guest preferences and special requests
  • Responded promptly to guest inquiries or concerns regarding housekeeping services, resolving issues effectively
  • Followed established safety procedures when handling cleaning chemicals and equipment to maintain a safe working environment
  • Inspected rooms after cleaning to ensure all areas were properly sanitized and maintained according to hotel standards

Customer Service Representative

Comcast
Detroit
06.2020 - 01.2023
  • Assisted customers with inquiries and product information using CRM software.
  • Resolved customer complaints by providing solutions and alternatives effectively.
  • Maintained accurate records of customer interactions and transactions for future reference.
  • Collaborated with team members to improve service processes and enhance customer satisfaction.
  • Educated customers on product features, benefits, and usage instructions clearly.

Education

Associate's degree - Medical Billing & Coding

DeVry University
Naperville, IL
08.2025

Skills

  • Insurance Verification
  • ICD-10
  • ICD Coding
  • QuickBooks
  • Medical Coding
  • Data entry
  • Medical Records
  • ICD-9
  • English
  • Medical Billing
  • Medical Terminology
  • CPT Coding
  • Janitorial experience (10 years)

Timeline

Janitorial

DM BURR GROUP
08.2023 - 01.2025

Housekeeper

Holiday Inn
09.2021 - 11.2024

Customer Service Representative

Comcast
06.2020 - 01.2023

Associate's degree - Medical Billing & Coding

DeVry University

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