Andrea Retell
Mechanicville,NY
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
12
12
years of professional experience
Work History
Child Protective Service Specialist
NYS Office of Children and Family Services Statewide Central Register
Albany, NY
08.2017 - Current
- Conducted comprehensive phone interview's/ assessments of child safety and welfare in high-risk environments from public callers as well as professional agencies such as law enforcement, medical staff and mental health staff.
- Assessed risk of harm to children through proactive identification of potential threats in their living environments.
- Maintained compliance with state regulations and agency policies through accurate documentation and ethical decision-making processes.
- Documented data and completed accurate updates to case records.
- Accurate data entry of all demographics and history collected from callers while interviewing.
- Relayed relevant case information to local counties or law enforcement for a timely response.
- Searched, edited and redacted sensitive case history at the request of families or legal teams for their own record keeping.
Commission Associate
Purshe Kaplan Sterling Investments
Albany, NY
04.2014 - 09.2022
- Conducted comprehensive phone interview's/ assessments of child safety and welfare in high-risk environments from public callers as well as professional agencies such as law enforcement, medical staff and mental health staff.
- Assessed risk of harm to children through proactive identification of potential threats in their living environments.
- Maintained compliance with state regulations and agency policies through accurate documentation and ethical decision-making processes.
- Documented data and completed accurate updates to case records.
- Accurate data entry of all demographics and history collected from callers while interviewing.
- Relayed relevant case information to local counties or law enforcement for a timely response.
- Searched, edited and redacted sensitive case history at the request of families or legal teams for their own record keeping.
Education
Bachelor of Science - Community And Human Services & Criminal Justice
SUNY Empire State College
Saratoga Springs, NY06-2014
Skills
- Interviewing techniques
- Teamwork and cooperation
- Goal setting and achievement
- Data collection and analysis
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Excellent communication
- Organizational skills
- Effective communication
Timeline
Child Protective Service Specialist
NYS Office of Children and Family Services Statewide Central Register
08.2017 - Current
Commission Associate
Purshe Kaplan Sterling Investments
04.2014 - 09.2022
Bachelor of Science - Community And Human Services & Criminal Justice
SUNY Empire State College