Andrea Reyes

Assist Radiology Technologists with preparing patients for imaging procedures, including, verifying identity, explaining procedures, and ensuring patient comfort and safety.
- Position Patients correctly for X-ray, Ultrasounds, or other Imaging exams.
-Transport patients to and from the radiology department using a wheelchair.

- Maintain cleanliness and readiness of Imaging rooms, equipment and supplies.

- Perform Basic equipment checks and report Malfunctions or Safety concerns.

- Enter patient information, exam details, and Documentation into electronic medical records (EMR) systems.
- Cover reception to check in patient for radiology and lab.

- Schedule appointments for Radiology; Ultrasound, x-ray, dexa scan and Mammogram.

- complete vitals.

- Translate for patients and providers. From English to Spanish and Spanish to English.
- Monitor inventory and restock supplies such as linens, protective equipment.
-Manage workflow by organizing orders preparing imaging requisitions.
Follow all radiation Safety Protocols INFECTION-Control, and HIPAA procedures.

• Answered phone-line system, route calls, delivering messages to staff and greeting visitors.
• Use TEAMS, zooms to schedule meetings and manage scheduling for executive team, balancing complex calendars to ensure optimal use of time.
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
• Ensured accurate record-keeping with diligent data entry and database management for vital company information.
• Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
• Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure smooth integration into the team.
• Increased office participation in special events by guiding morning huddles with detailed calendars and other office updates.
• Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
• Facilitated timely delivery of special projects to meet organizational and departmental objectives.
• Opened and properly distributed incoming mail to promote quicker response to client inquiries.
• Take minutes in various meetings.
• Improved staff morale by organizing recognition programs, acknowledging outstanding contributions and fostering positive work culture.

• Enhanced customer satisfaction by efficiently resolving provider inquiries and concerns.
• Streamlined operations by managing a high volume of incoming calls for medical providers seeking information or assistance.
• Coordinated with internal departments on behalf of providers to ensure timely payment resolution for claims disputes or other financial matters.
• Acted as a liaison between providers and company leadership, effectively communicating concerns and feedback to facilitate continuous improvement initiatives.
• Promoted positive relationships between the organization and its network providers through timely responses to inquiries and effective issue resolution.
• Identified and resolved discrepancies and errors in customer accounts.

• Telehealth and Telephone visits have started since COVID-19 arose, needing to take interview/intake of patient's reason of visit, and entering information into the EHR system while speaking with patient. Ordering proper tests and sending them in the right location such as scheduling for labs, radiology etc.
• Identify patients with high priority issues and direct them to the most appropriate resources.
• Assist providers and care team with the following duties: Escort patients to exam room. Obtain and record vital signs, document reasons for visits, patient education, initiate HPI and review system for history components as well identification of illness and patient needs.
• Conducted training and supervision of new Roomers and Medical Assistants. Provided translation and interpretation of information and documents for doctors and patients in English and Spanish.
• Handled phone calls, processed voicemails, and facilitated communication between patients and doctors. Entered information into the EHR system.
• Experience dealing with different types of insurance, pharmacies and providers.
• Consult patients about their visit, provide the necessary information about their options and clinical care.
• Prior Authorization, under website covermymeds.com 4 plus years to present.
• Relay information to patients about the results from the provider.
• Perform testing according to provider instructions and coordinate refills with the pharmacy.
• Entered billing codes to facilitate timely reimbursement for healthcare services.
• Ensure that my attendance and hours worked are accurately recorded in the timekeeping system and manage my own paid vacation and sick leave.
• Completed general office tasks, such as sending appointment letters, copying files, and faxing documents.
• Stocking and Rotating Medication cabinets and doing monthly audits.
• Assisting with applicants interviews for residences for the last 2 years of their clinical studies, for them to finish their studies at our facility.

• Obtain vital signs and review patients previous history.
• Identify patient needs during clinic visit.
• Record meaningful data and use data into EHR program.
• The patients communicate patient needs to provider, CNA and Head Nurse.
• Translate for patients and doctors in English and/or Spanish.
• Monitor and respond to voice mails and messages in a timely manner.
• Perform and respond to workflow and supervision direction.